Conditions of Sale

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Benā€™s Bus Ltd Conditions of Sale

 

Last Updated: 28th May 2024

These Benā€™s Bus Conditions of Sale are the conditions on which Benā€™s Bus Ltd arranges to carry any person and their property on any Benā€™s Bus service either to or from Geneva Airport, Grenoble Airport or Lyon Airport. Any person who books onto a Benā€™s Bus Ltd service must have agreed to these Benā€™s Bus Conditions of Sale.

 

  1. Interpretation

 

1.1 Definitions

In these Benā€™s Bus Conditions of Sale, the following words shall have the following meanings:-

ā€œAdditional Luggageā€ means any additional item to be transported in the hold of our Vehicles, purchased by You via our Website.

ā€œFareā€ means the price of the Ticket charged to You by Us;

ā€œJourneyā€ means each journey You are entitled to make on a Service as stated on Your Ticket;

“Lost Property” means any items that do not belong to us and have been left (accidentally or otherwise) in our Vehicles. It does not include perishable items such as foodstuffs or hazardous items such as lighters, e-cigarettes or flammable substances which are disposed of immediately on discovery.

ā€œLuggageā€ means any item (including Permitted Luggage and Additional Luggage) brought onto our Service by You or any passenger;

ā€œPermitted Luggageā€ means the Luggage allowed to be brought onto our Service by You or any passenger, which is limited to the following amount per person:

ā€“ one large item, weighing no more than 30kgs, which can be placed in the hold of our Vehicles and

ā€“ one small item of hand luggage which will fit in the overhead luggage rack of our Vehicles. It should be noted that small ā€œWheelie Bagsā€ that can be stored in the overhead luggage compartment of an airplane would not fit in the overhead luggage rack of our Vehicles.

ā€œServiceā€ means any Journey to be made by a Vehicle arranged by us or provided on our behalf;

ā€œTicketā€ means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which You print Yourself or have available to view on a device, after making a booking on our website;

ā€œVehicleā€ means the coach, bus, taxi or any other road Vehicle provided through us;

ā€œweā€, ā€œusā€, “Ben’s Bus” and ā€œourā€ refers to Benā€™s Bus Ltd a company registered in England and Wales, with registered number 05961403, whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR; and

ā€œYouā€, ā€œYourā€ means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.

 

 

  1. Our Service

 

2.1 In consideration of the payment of the Fare and Your compliance with the material terms of this agreement (including but not limited to compliance with our acceptable behaviour policy set out at clause 4), we will provide the Service, in accordance with these Benā€™s Bus Conditions of Sale.

2.2 Your Ticket:

Your Ticket is a record of our agreement to arrange for Your carriage. You must keep Your Ticket on you at all times during Your Journey, as You may be asked for it when entering or exiting the Vehicle. A Ticket may only be used by the person(s) named on it and is not transferable.

2.3 Carriage of children:

Any person 16 years of age or under will be considered a minor and must be accompanied by a responsible adult, aged 18 years or over. Parents or minders of minors are responsible for the conduct of these minors whilst in any Vehicle and will be held responsible for any damage caused by any minor under their care.

Benā€™s Bus reserves the right to refuse to accept the passenger who is a minor on collection and indeed may ask any passenger for proof of age. Benā€™s Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.

Children under 12 years of age at the time of travel may be eligible for a discount. Please see ourĀ Childrenā€™s pageĀ for details on this. Parents of children who are 12 years old or more but whose Ticket has been wrongfully bought as under 12 will be charged a full fare Ticket on the spot.

We do not provide booster seats. You are responsible for bringing a booster seat and for fitting the seat and satisfying Yourself that the seat is suitable for Your child needs and for the safety of your child whilst within the Vehicle.

 

GENEVA AIRPORT

Children under 4 years old.

For our Services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old at the time of travelling. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Benā€™s Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.

Children aged between 4 years old and 11 years old

Children aged over 4 years old can travel on our Services, provided they can safely occupy a seat on their own.

 

GRENOBLE AIRPORT AND LYON AIRPORT

Children aged under 2 years

For our Services into and out of Grenoble Airport or Lyon Airport, Please see ourĀ Childrenā€™s pageĀ regarding the carriage of infants under 2 yearsā€™ of age, which sets out our policy in relation to the use of the Service by children and infants.

Children aged between 2 years old and 11 years old

Any child over 2 years of age must, in accordance with law, occupy a seat and therefore purchase a Ticket.

 

2.4 Ticket validity:

Your Ticket permits You to travel solely on the Service(s), and on the dates and times specified.

2.5 Ticket amendments:

Once a Ticket has been purchased, You can log into Your booking via ourĀ Customer Portal page and make changes to your booking. For operational reasons, some restrictions apply to what changes You can make the day before and day of your Service(s). You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to log into the Customer Portal. The fees for making changes are as follows:

(a) Changes made by You via ourĀ Customer Portal page to passenger names, mobile numbers and email addresses, and to your selected bus stop in the resorts of Flaine, Les Deux Alpes and Alpe dā€™Huez are free of charge.

(b) Any Additional Luggage purchased by You via our Customer Portal page are not subject to any administration fees

(c) Changes made by You via our Customer Portal page to any other aspect of your booking not listed in 2.5 (a) and 2.5 (b) are subject to availability. If you did not purchase Benā€™s Bus Plus at the time of your booking, these changes are always subject to a Ā£5 administration fee per person, plus any fare difference. If you purchased Benā€™s Bus Plus at the time of your booking, the administration fees will be waived and we will only charge you the fare difference.

(d) If you need to Contact UsĀ and request Us to make any changes for any reason whatsoever, we may charge you a Ā£10pp administration fee per person plus any fare difference. Any changes will be subject to availability.

Any changes You make in the Portal are Your responsibility and We cannot be held responsible for any incorrect information submitted by You.

2.6 Ticket Refunds:

If You wish to cancel Your entire booking and apply for a refund, You must visit our Cancellation page at the earliest opportunity. You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to cancel your booking. Once you submit your cancellation request, Your booking will be deleted, and Your Ticket will become invalid. This process will be irreversible. Benā€™s Bus will then only contact You should any refund be due in accordance with Clause 2.6(a) or Clause 2.6(b) as applicable.

If you wish to cancel only certain people from Your booking, You must log in via our Customer Portal Page and select the passengers You wish to remove. Once you submit Your request, the selected passengers will be deleted from Your booking. Benā€™s Bus will then only contact You should any refund be due, in accordance with Clause 2.6(a) or Clause 2.6(b) as applicable.

If you did not purchase Benā€™s Bus Plus at the time of booking, Clause 2.6 (a) shall apply to you.

If you did purchase Benā€™s Bus Plus at the time of booking, Clause 2.6 (b) shall apply to you.

(a) If you did not purchase Benā€™s Bus Plus and you cancel Your Ticket more than 3 weeks before the date of Your first Service, we will refund You the full amount of the Ticket price, less a Ā£15 administration fee per person to cover our costs of cancelling the Journey. The date of Your first Service is defined as the date of Your first Service on your original booking. If you change your booking for a Service on a later date, We will refer to your original booking for the purposes of refunds. If You cancel Your Ticket less than 3 weeks before the date of Your first Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle at its departure time (as stated on Your Ticket), no refund (in whole or in part) will be given, except at the absolute discretion of the management.

(b) If you purchased Benā€™s Bus Plus and you cancel Your Ticket before 22:00 GMT 4 days before Your first Service, we will refund You the full amount of the Ticket price. The cost of the upgrade to Benā€™s Bus Plus will not be refunded. If You cancel Your Ticket after 22:00 GMT 4 days before Your first Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle at its departure time (as stated on Your Ticket), no refund (in whole or in part) will be given, except at the absolute discretion of the management.

2.7 Departure time of Services from the airport

To run an effective service for all of our customers, where possible our Vehicles need to run on time. If You are late for our Service departing the airport for any reason, regardless of whether it is outside of your control (for example your incoming flight is delayed, diverted or cancelled, or you are held up at Border Control, Customs or baggage reclaim), our Service will not wait for you, except at the sole discretion of our representative at the airport and only if possible.

We will not be held responsible for any costs or losses You incur if you arrive on time for our Service but our Service departs late for whatever reason, including if we wait for other, late arriving passengers.

We will not be liable for any refund or to arrange or provide alternative transport for You to the resort, or for any costs which You may incur as a result of missing our Service. If You miss Your Service and there is space on the next Service, we may allow You to travel on this Service, at the sole discretion of our representative at the airport.

2.8 Changes to flight details by an airline carrier:

If Your flight details change and you are no longer able to arrive for the Service on time You may be able to amend or cancel Your booking in accordance with clauses 2.5 and 2.6.Ā  Any other refunds or alternative travel arrangements are at the sole discretion of our management.

 

 

  1. Passenger Responsibilities

 

3.1 Payment of the Fare

You must pay the full Fare at the time of booking.Ā  Upon payment of the Fare, a Ticket will be generated by us and sent to the email address You selected at the time of booking.Ā  At this point a contract for the carriage of the person listed on the Ticket for the Journey will occur.

3.2 You must check Your e-Ticket:

It is Your responsibility to check the details of Your Journey on the ā€œReview Bookingā€ screen of our website before You purchase the Ticket and to check the details on the Ticket.Ā  If You do not receive Your Ticket within 30 minutes of booking, You mustĀ Contact UsĀ at the earliest opportunity. Any amendment to Your Ticket must be made in accordance with clause 2.5.

3.3 You must travel with a valid Ticket:

You must travel with a valid Ticket when travelling on all our Services, and You must present it to any of our representatives upon demand. Ā We will not allow You to board a Service if You do not have a valid Ticket. If You do try to travel on any Service without a valid Ticket we may either require You to buy a full Fare Ticket or leave the Service.Ā  You shall not be entitled to a refund and we shall have no further obligations or liability to You if You attempt to travel on an invalid or fraudulent Ticket.

3.4 You must make sure You know the location of Your boarding point

It is Your responsibility to ensure You know the location of the boarding point at the resort before Your Service departs and we shall not be liable to You if You miss any Service as a result of not knowing the location of the boarding point.

You must arrive at the boarding point at least 10 minutes before the scheduled departure time for that Service in order to ensure that your Luggage is loaded onto the Vehicle.

We shall not be liable for any refund if You miss a Service as a result of Your late arrival at the boarding point, and we shall not be obliged to wait for You or to arrange or provide alternative transport to the airport, or for any costs which You may incur as a result of missing the Service.

3.5 Breach of conditions applicable to Your Ticket:

If You fail in a material respect to comply with any condition that governs Your Ticket, we may cancel the Ticket, and refuse to arrange You further carriage, without any obligation to refund the fare or any other liability to You.

3.6 You must check Your email address and phone messages prior to Your Service to the airport
It is your responsibility to check the email address of the Lead Passenger on the evening before your Service to the airport to ensure we have not made changes to Your Service, as per Clause 5.2.

3.7 It is your responsibility to contact us in advance of Your Journey if you are a passenger seeking to travel with a wheelchair. Our contact details can be found at the bottom of our FAQ pages.

 

  1. Passenger Behaviour

 

4.1 Required behaviour and prohibited behaviour:

You confirm that You will behave in a reasonable, sensible and lawful manner on all our Services. You shall comply with any reasonable request from a member of our staff and treat our members of staff, drivers and other passengers with respect. You must take your rubbish with you when you leave the Vehicle. You shall not:

– act in an abusive or threatening manner;

– conduct yourself in a way which may endanger Yourself, the Vehicle or any other person or property on board any Vehicle;

– obstruct any aisle or emergency exit;

– behave in a manner which causes discomfort, inconvenience, damage or injury to other persons;

– take onto any Vehicle any alcoholic drinks or drugs (other than medicines) or hot food for the purpose of consuming them, or consume them on any Vehicle;

– board any Vehicle whilst under the influence of alcoholic drinks or drugs;

– smoke or vape on board our Vehicles;

– board any Vehicle whilst You are seriously ill or suffering from any serious contagious illness;

– commit a criminal offence.

As required by law, You must wear a seat belt at all times during the Journey. We may also ask you to wear a face mask during the Journey and in the area before boarding our Vehicle. You are not permitted to board or leave a Vehicle during the Journey except at a designated stop.

4.2 Consequences of bad behaviour:

If You fail to comply with any of the behaviour rules in Clause 4.1, we may remove You from the Vehicle, refuse to arrange You further carriage, cancel Your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct, including to involve law enforcement authorities if we consider that there are any security or safety issues. This may include You being unable to continue Your Journey on our Vehicles.

4.3 Financial reimbursement for damage(s) to Vehicle.

In the instance of You causing damage to a Vehicle, or soiling the interior of a Vehicle, either by deliberate acts or by accident, You will be liable to pay a fee of ā‚¬150 which is a genuine pre-estimate of the damage incurred. If the cost of the damage is considered to be greater than ā‚¬150, the matter will be referred to our management and may result in legal proceedings.

4.4 Our liability for behaviour of other passengers:

Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to You for any act or omission of any other passenger on a Vehicle.

 

 

  1. The Service

 

5.1 It is our obligation to arrange to carry you, your Permitted Luggage and any purchased Additional Luggage on the Journeys stated on your Ticket, on and subject to these Conditions of Sale. We will make every reasonable effort to arrange to carry you with the minimum discomfort and inconvenience. From time to time, we may require some passengers to change buses en-route. We will endeavour to keep this inconvenience to a minimum.

5.2 In order to run a timely and safe Service, we may cancel or amend the location of our boarding points or the times of our Service in anticipation of high volumes of traffic, disruption to the road network or severe weather. We will attempt to contact You as soon as reasonably possible via the email address and / or by text message at the phone number provided at the time of booking with any changes. We will not be held responsible for any costs or losses You incur as a result of You not having checked your phone / email address.

5.3 Running times:

The published running times of any Service are approximate and we will use reasonable endeavours to ensure these times are honoured. If our Services are delayed or cancelled we will notify You of the delay as soon as is reasonably practicable.Ā  Any cancellations are dealt with at clauses 5.5 and 5.6 below.

5.4 We will not carry animals:

We will not carry any animals (other than registered assistance dogs such as guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons) on any of our Services. We may require you to provide evidence of registration and/or an assistance dog passport (if applicable).

5.5 Our right to cancel:

We reserve the right to alter any timetables or suspend, cancel or withdraw Services, at short notice, whether before or after You have reserved a seat on the Service and subject to clause 5.6 below.

5.6 Our liability for cancellations:

(a) If we cancel or withdraw a Service and You have not booked a seat on it, we shall have no liability to You for such cancellation or withdrawal of the Service.

(b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, other than for a reason outside our control, our liability to You will be, at our discretion, to either:

(i) arrange to carry You on another one of our Services with available seats; or

(ii) make suitable alternative arrangements to carry You to Your destination on another Vehicle, or other mode of transport; or

(iii) cancel the Ticket and refund You the full amount of the fare if no portion of the Ticket has been used, or 50% of the fare if the outward part of a return Ticket has been used.

(c) Cancellation after Service has begun: If a Service on which You are travelling commences and is terminated before reaching Your destination, other than for a reason beyond our control, our liability will be to make suitable alternative arrangements to carry You to Your destination, such as another Service, carrier, coach, train, private car, or taxi.Ā  If you unreasonably (determined in Our sole discretion) refuse suitable alternative arrangements, we have no further liability to you.

5.7 We have no liability for circumstances beyond our control:

We shall have no liability for any delay or failure to arrange to carry You, or for breach of contract, where caused by a circumstance beyond our reasonable control or that of our agents, suppliers or subcontractors that could not have been avoided even if all due care had been exercised or due to an event that we or our agents, suppliers or subcontractors could not (even with all due care) have foreseen or prevented. Circumstances outside our control shall include, without limitation: cancelled flights, epidemic or pandemic of any kind, war or threat of war, mechanical or technical breakdown, accidents causing delays on our Service route, other unforeseen traffic delays or congestion, road works, riot, demonstration or any other local disturbance, exceptional severe weather conditions, fire and/or damage at an airport or in resort, compliance with requests of the police, customs or other government officials and security Services, vandalism and terrorism, strike/industrial action, problems or delays caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances that we reasonably consider could affect passenger safety.

5.8 We will make every reasonable effort to ensure You arrive at the airport in time for Your flight. If You miss Your flight as a result of our Service leaving the starting point of that Service more than 30 minutes late, except as a result of circumstances described in Clause 5.7, we shall offer to pay for Your repatriation, the cost of an overnight stay in France, if required, and any transport to and from the airport to the hotel in France.

5.9 Claiming a Refund for a discontinued Service

In any case where we are obliged to provide a refund for discontinued Services, You must:

(a) provide reasonable proof of Your identity and purchase. If You have a Ticket that covers more than one person, You must specify which passengers You are claiming a refund for;

(b) You must email us via our Contact Us page and we must have received this claim no later than 14 days after the date of the cancelled Service; and

(c) if we give You a refund, then Your Ticket will be cancelled, and we shall have no further obligation to carry You under that Ticket.

5.10 Our maximum liability to You:

We will provide the Service with reasonable care and skill. Our maximum liability to You for any reasonable and foreseeable loss, damage or liability which You may suffer or incur as a result of our breach of our contract to arrange to carry You, our negligence in connection with arranging to carry You, or the deliberate or negligent acts or omissions of any of our employees or representatives or sub-contractors, shall be limited to Ā£2, 500.

5.11 Death and Personal Injury:

We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation. Nothing in these Conditions shall affect your statutory rights which apply to the Services to which Your contract relates, as appropriate.

 

 

  1. Luggage

 

6.1 Permitted Luggage:

We shall have no obligation to arrange to carry Luggage in excess of the Permitted Luggage and any purchased Additional Luggage. We may agree to allow you to purchase Additional Luggage at the airport or in your resort only if there is room on the Vehicle and at the discretion of our representative or Vehicle driver.

6.2 Prohibited Contents:

(a) You may not bring any of the following items onto any Vehicle or leave them at any baggage store without our express permission: any weapons, hot food or hot drinks, any alcoholic drinks, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, mobility scooters, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges (Prohibited Contents).

(b) If You take any Prohibited Contents onto any Vehicle, we may immediately remove them from the Vehicle, wherever it may be situated. If You are uncertain as to whether we will accept any particular item, You should obtain our written consent before booking Your Ticket. We shall not be liable for any loss or damage to any Prohibited Contents for any reason whatsoever.

6.3 Inspection of Luggage:

If in our reasonable opinion we consider or suspect your Luggage does not comply with these terms, we shall be entitled to inspect Your Luggage for the purpose of ensuring compliance with the above requirements. We shall not be obliged to accept You or Your Luggage and shall be entitled to remove You and/or Your Luggage from any Vehicle if You refuse a search.

6.4 Packing and labelling of Luggage:

You must pack all of Your Luggage safely and securely, with a view to protecting Your Luggage from loss, damage or interference, and to protecting any other property on a Vehicle from being damaged by Your Luggage. All Luggage carried on any Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to accept any Luggage that has not been properly packed or labelled. We will not provide luggage labels at our boarding points.

6.5 Valuables:

Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, important documents, passports, visas and Tickets should be kept in Your personal possession at all times. We shall not be liable for any loss or damage to any valuables stored in the hold of a Vehicle, for any reason whatsoever.

6.6 Loading the Luggage:

You are responsible for getting Your Luggage onto and off a Vehicle. In the instance that you are asked to change Vehicles during Your Journey, You are responsible for ensuring Your Luggage is transferred successfully between these Vehicles. Except for any Luggage stored in the hold of a Vehicle, You are responsible for Your Luggage at all times.

6.7 Storage of Luggage:

All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.

6.8 Notification of loss or damage to Luggage:

If during any Journey We should lose any of Your Luggage or any of Your Luggage is damaged, You must notify the Vehicle driver or a Benā€™s Bus representative as soon as possible after You discover the loss or damage. You must also confirm any loss or damage of Your Luggage within 24 hours after the end of Your Journey via ourĀ Contact UsĀ page.Ā If You do not notify us of any loss or damage to Your Luggage as required, then we will not be liable for that loss or damage.

6.9 Damaged Luggage statement:

If your Luggage is damaged whilst using our Services, we may require you to print and sign a statement, detailing your name, address, details of the Luggage and details of their original value and age. You must provide a copy of this statement to us either (a) attached with your enquiry form or (b) by email via our Contact Us page within 10 days of reporting the damage. You accept that this document may be passed onto insurance companies on request. We may also ask for proof of purchase of the Luggage.

6.10 Our liability for loss or damage to Luggage:

Your Luggage shall be at Your risk at all times, and we will only be liable for any loss of or damage to Your Luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your Luggage, due to our negligence, or any deliberate or negligent acts of any of our drivers or representatives, shall be limited to Ā£2,500 for all such loss or damage.

6.11 Lost Property:

(a) Please see our Lost Property Page for details about how we deal with Lost Property enquiries for items of differing value and how we may repatriate these to you.

(b) You must hand over any Lost Property found on any Vehicle or at any stop to one of our representatives or the Vehicle driver immediately upon discovery.

(c) You must complete in full and submit the online Lost Property enquiry form as soon as you discover your items are missing. Once we receive your Lost Property enquiry, we’ll do our best to respond to it as soon as we can. We may respond to enquiries more quickly for higher value items, more urgent items or items that will have an impact on your holiday.

(d) Once you have filled out the enquiry form, depending on the option for return that you then choose, we will let you know via email whether any admin fees (and additional postage fees) are chargeable, and provide you with details for payment.

(e) If we cannot clearly identify an item as yours, we reserve the right to ask for proof that the item belongs to you. If we are not satisfied the item belongs to you, we may refuse to return it.

(f) We reserve the right to refuse any methods of return, up until the admin fee or any additional return fees are paid (where applicable). If one return option is not available or not possible, we may choose to offer you another option, at your cost.

(g) If You have not reported or collected Your Lost Property within 3 weeks of our finding it, we may dispose of Your Lost Property in any manner we wish, or if it is correctly labelled with a postal address or contact number, we may agree to arrange to forward your Lost Property to You. You agree to pay any admin fees and the cost of such postage in advance. We shall be entitled to open and examine any Lost Property to ascertain if it contains any dangerous or perishable items and if so, we shall be entitled to immediately dispose of these items.

 

 

  1. General

 

7.1Ā Travel Insurance:

We ensure that all Vehicles and drivers possess the necessary insurance, registration and licences. However, we are only providing a travel service. We recommend You take comprehensive travel insurance out for your trip.

7.2 Governing Law and jurisdiction:

These terms are governed by English law and are subject to the exclusive jurisdiction of the courts of London, England. If you are a resident in the United Kingdom but outside of England, then you can also bring claims against us in the courts of Wales, Scotland or Northern Ireland (depending on your residence).

7.3 Severability:

Each of the provisions of these Benā€™s Bus Conditions of Sale shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Benā€™s Bus Conditions of Sale, and the remaining provisions of these Benā€™s Bus Conditions of Sale shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

7.4 Your personal data:

Please see ourĀ Privacy PolicyĀ for details of what we do with Your personal data.

7.5 Amendments and waivers:

These Benā€™s Bus Conditions of Sale which apply to your Ticket may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket will be the versions that form your contract with us. None of our employees or representatives, or drivers of parties contracted by us, has authority to modify or waive any provision of these Benā€™s Bus Conditions of Sale.

7.6 Third Party Rights:

Unless otherwise stated in these Benā€™s Bus Conditions of Sale, no person other than You and us shall have the benefit of or be entitled to rely upon or enforce any term of these Benā€™s Bus Conditions of Sale or any other term of the contract to carry You and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

7.7 Bookings via Tour Operators:

If you have booked onto one of our Services through a Tour Operator, please see the terms and conditions that your Tour Operator has provided you with, as these terms and conditions govern the use of our Services. This means that unfortunately we are unable to assist with any queries you may have regarding your booking, any refund requests or cancellations. If you have any questions at all, please contact your Tour Operator directly.

7.8 Conflict:

These Benā€™s Bus Conditions of Sale are in both English and other languages. In case of inconsistency, the English version is the original language and any other version is a translation for information purposes only. In case of conflict, the English version will prevail and will be the binding version for both parties.

 

Ben’s Bus Plus Refund Guarantee

Updated 8th May 2024

UPGRADE TO BEN’S BUS PLUS FOR BETTER REFUND TERMS

 

We understand that you need the peace of mind of booking with confidence in case you need to cancel your booking. That’s why we’ve introduced Ben’s Bus Plus.

 

What is Ben’s Bus Plus?

 

Ben’ Bus Plus is an upgrade that offers you better refund conditions and free changes to your booking. For a small surcharge of between 7-9% on the total cost of your transfer, you can get a 100% refund should you no longer be able to travel. You just need to give us at least 4 days notice from your first transfer date. You’ll also get free unlimited changes to your booking.Ā Visit our Ben’s Bus Plus page for full details and Conditions.

 

Ben’s Bus Plus is available on all our transfers, including our buses from Geneva Airport to Val Thorens, Geneva to Tignes, Geneva to Val d’Isere, and Grenoble Airport to Alpe d’Huez. Visit ourĀ ski resorts page for a full list of available routes.

Ben's Bus Plus Refund Guarantee

 

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payment problems

We’re sorry if you’re having problems paying. We hope this page provides a solution for you.

When we say ‘Issuing Bank’ we are talking about the bank that supplied the card to the ‘Card Holder’.

When we say ‘Card Holder” we are talking about the person who puts their card details into the Payments Page.

 

TRANSACTION DECLINED!

 

The Issuing Bank has complete control over when a transaction is declined. We cannot do anything about this. Here are some common reasons for seeing a Declined Message:

Card Number, Expiry Date or 3 Digit Code were entered incorrectly.

Insufficient funds in the account.

Foreign letters or Characters were entered as part of your Name, Mobile Number or Billing Address. Please only use alpha-numeric, Latin letters. Do not use characters such as – ‘ ! ” ?

International Dialling Code (IDC) was entered at the start of your mobile phone number. The IDC must only be entered by way of our dropdown! For instance, do not type 004407767.. and instead type 07767…

Personal Details of ‘Lead Passenger’ do not match those of the ‘Card Holder’: The Passenger Details Page on our website takes information about the ‘Lead Passenger’. To assist in fraud prevention, it is our legal obligation to send this information to the Issuing Bank. If the data you give us about the Lead Passenger does not match what the Issuing Bank has for the Card Holder, they may decline the transaction.

 

 

BOOKING A BUS FOR SOMEONE ELSE

 

If you are trying to book a bus for someone else and you enter their details as the Lead Passenger, the Issuing Bank could trigger a decline as those details will be different from you, the Card Holders’ details. You could instead book for yourself (so enter your Name, Mobile Number, email address as the Lead Passenger) and then, once the booking has been confirmed, Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes.

 

 

ISSUES BOOKING FROM HONG KONG

 

We are aware that some Hong Kong banks are declining some of our transactions for unknown reasons. We are sorry for this. Despite our considerable efforts, we have not been able to find out why. This is the only solution we have for you:

Ask a friend or family member who is based in another country to book for themselves. They will need to enter their own Name, Mobile Number, email address and Billing Address as the ‘Lead Passenger’. Then, once the booking has been confirmed, they can Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes. Just make sure they have all the exact and correct information about dates, resorts and flights!!

 

 

NOPE! NONE OF THE ABOVE HELPS!

 

We’re sorry if the above does not help you. You could try with another card or from another device. Or you could ask another member of your group to try booking. If you still encounter problems with multiple cards then please email ku.oc.subsneb@ecnanif and provide the following information, and we’ll look into it for you:

– The time and date you were attempting to pay

– The name of the card holder

– If possible a screenshot of the error you receive and any other relevant information

 

DATES

Geneva to Les Arcs Transfers

GENEVA TO LES ARCS

 

Geneva Airport to Les Arcs TransfersSkiing in Les Arcs this winter? Booked flights to Geneva Airport? Then you are going to need to arrange transfers to get you from the airport in Geneva to Les Arcs. Ben’s Bus shared transfers operate on Saturdays during the 2024 / 25 ski season (and on Sundays to Bourg St Maurice – expand the DATES section below). This is our 13th year selling low cost Les Arcs Transfers. Our staff have helped us gain a reputation for the most reliable and cost effective way of getting to Les Arcs.

 

 

Shared transfers are a cheaper alternative to private taxis and hire cars. The transfer time from Geneva Airport to Les Arcs is just over 3 hours. We generally transport our passengers in large coaches, so you will enjoy more space during your journey. Your carbon footprint will is further reduced as we are now carbon neutral! Our network covers shuttles from Grenoble Airport to Bourg St Maurice & Lyon Airport to Bourg.

 

 

Get a Quote for your Transfer to Les Arcs



 

 

 

 

TRANSFER PRICES

 

Cheap Ski TransfersThe cost of a shared ski transfer from Geneva Airport to Les Arcs with Ben’s Bus is Ā£94 for a Return and Ā£50.50Ā for a Single. With our discounts for groups, you could be paying just over Ā£80 Return, Ā£41 Single! We’re sure this is the cheapest and best way of getting from Geneva Airport to Les Arcs and represents amazing value for money for the service we offer. Click the banner above to get an Instant Quote for your low cost transfer, or click here to see a full list of our Prices.

 

 

 

 

 

TRANSFER TIME FROMĀ GENEVA AIRPORT TO LES ARCSĀ 

 

Geneva to Les Arcs DirectionsThe Geneva Airport to Les Arcs transfer time is about 3 hours 30 minutes. This depends on the date, time of day, weather and which Les Arcs resort you are going to. We allow more time for the journey when we know travel conditions may be bad. The distance is 165km (102 miles). Expand the section TIMETABLE below to see more details about our bus times. Our vehicles usually take the most direct route via the A41 motorway and the N90 national road through Annecy and Ugine before climbing the D119 mountain road up to the resorts.

 

 

 

 

 

LES ARCS BUS STOPS

 

Les Arcs Ski TransfersOur serviceĀ stops at Les Arcs 2000, Les Arcs 1950, Les Arcs 1800 and the UCPA centre in Les Arcs 1600. If you are holidaying in 1600 or 1800, we recommend you research where our stops are in relation to where your accommodation is before booking with us. Make sure you are comfortable with getting to and from our stop. The section BUS STOPS below shows maps of our stops and you can find information and links to the local free in-resort shuttle buses and interactive maps of the resorts.

 

 

 

 

 

USEFUL INFORMATION & LINKS

 

Les Arcs Ski Resort Information

For information about Les Arcs itself, explore theĀ Les Arcs Tourist Office. You can download piste maps here

 

 

Les Arcs Snow ForecastGet ahead of the game with Les Arcs snow reports. Or take a look at the Les Arcs webcams

 

 

Geneva Airport Ski TransfersFind more information at theĀ Geneva Airport website (GVA) or visit our Geneva Airport FAQ’s page.

 

 

Alpe d’Huez Airport Transfers

Alpe d'Huez Airport TransfersTransfers to Alpe d’Huez are available from Grenoble and Lyon Airports with Ben’s Bus. Read on for advice on Alpe d’Huez transfers from Geneva and Chambery Airports. Our shared shuttles from GRENOBLE Airport to Alpe d’Huez connect with all scheduled flights during the 2024 / 25 winter ski season. LYON Airport to Alpe d’Huez transfers operate on most Saturdays. We have the most frequent service and the cheapest prices and we transport more passengers on this route than any other company.

 

 

Lyon Airport to Alpe d'Huez TransfersĀ  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā Grenoble Airport to Alpe d'Huez Transfers

 

 

Get a Quote for your Transfer to Alpe d'Huez

 

 

 

 

AIRPORT TRANSFERS TO ALPE D’HUEZ

 

Transfers to Alpe d'HuezFrom Grenoble Airport, our shared transfers run from the 1st December 2024 – 12th April 2025. We have up to 8 buses on a Saturday, so the average wait time is just 1 hour. We generally use large coaches, which reduces your carbon footprint. A Saturday transfer from Grenoble Airport to Alpe d’Huez will cost Ā£34pp Single, Ā£59.50pp Return. With our group discounts, you could pay just under Ā£30. Children under 12 get a 10% discount. From Lyon Airport we operate a less frequent service. Click the banner above to get a quote, see which dates we run on and view our bus times.

 

 

 

 

 

 

TRANSFER TIMES TO ALPE D’HUEZ

 

Airport Ski Resort Shuttle Bus

Grenoble Airport is the closest airport to Alpe d’Huez, followed by Chambery and then Lyon. The transfer time depends on the traffic and weather but the journey usually takes about 2 hoursĀ from Grenoble Airport. We allow extra time when we know travelling conditions may be difficult, such as during school holidays. If you’re flying into Chambery or Geneva, you may wish to consider changing your flights to and from Grenoble or Lyon. It may actually be cheaper this way so that you can take our service.

 

 

Grenoble Airport from Alpe d'HuezGrenoble Airport to Alpe d’Huez is 105 km and the transfer time is about 2 hours. A Return costs from Ā£52pp.

Get directions from Grenoble Airport to Alpe d’Huez.

 

 

Lyon Airport from Alpe d'HuezLyon Airport to Alpe d’Huez is 152 km and the transfer time is about 2 hours 30 minutes. A Return costs from Ā£65.60pp.

Get directions from Lyon Airport to Alpe d’Huez.

 

 

Geneva Airport from Alpe d'HuezGeneva Airport to Alpe d’Huez is 214 km.Ā The transfer time is about 3 – 4 hours. You could take a bus to Grenoble and then a Transaltitude local bus or look to see if Altibus has a direct service. Get directions from Geneva Airport to Alpe d’Huez.

 

 

Chambery Airport Ski TransfersChambery Airport to Alpe d’Huez is 130 km. The transfer time is about 2 hours. A Private transfer costs about Ā£320 for up to 4 people. Public Transport would be time consuming and complicated. Get directions from Chambery Airport to Alpe d’Huez.

 

 

Bourg d'Oisans Airport TransfersGrenoble Bus Station to Alpe d’Huez is 67 km. The transfer time is about 1 hour 30 minutes. The local buses are operated by Transisere or see who we recommend for private taxis from Grenoble.

 

 

 

 

 

BUS STOPS

 

Alpe d'Huez Airport Ski Bus StopWe have 4 bus stops in Alpe dā€™Huez, conveniently spread across the resort. You could also consult the Tourist Office Maps of the Resort which show more information and accommodation centre. Consult this pay to see information about the free in-resort shuttle buses. A map and a description of the bus stops will be shown on your eTicket that we send you.

 

You can select your stop when you make your booking. If you have already booked, you can log into your account and select your stop. Please note that we are unable to offer any advice on which stop is best for you, as you will need to decide this yourself.

 

We may need to cancel the stops Place Jean Moulin and Gare Routiere when the weather is bad or when the roads are going to be very busy. This is to ensure we don’t get stuck in resort behind other vehicles. We will contact you the day before if we need to do this, asking you to get on our bus at Palais des Sports.

 

Map Alpe d'Huez Ski Transfers

 

Gare Routiere: In the old part of town, just below the bakery and opposite the Bar Le QG. The road is very wide here with space for a bus to park up. See it in google maps.

For Accommodations: All Chalets in “Old Town Alpe d’Huez”, Le Mariandre, Montagne du Pregentil

 

Palais des Sports: At the bus stop outside the main Sports Hall. Three out of the four free resort shuttles pass by here. See it in google maps

For Accommodations: P&V Ours Blanc, Hotel Printemps de Juliette, Hotel Gentianes & everything in the L’Eclose area.

 

Place Jean Moulin: At the bus stop on the roundabout in front of the Sphere Bar. Sometimes we may have to use the bus stop opposite the Residence “Cristal de l’Alpe”. View it in google maps

For Accommodations: Hotel Christiana, Grand Rousse, L’Hermitage, Cristal de l’Alpe. Walk down the Route du Signal for Hotel Le Castillan, Les Cimes and Petit Prince

 

Bergers: Please wait directly outside the large Residence “Pierre & Vacances Les Bergers”. See it in google maps

For Accommodations: Pic Blanc, P&V Les Bergers, MMV Les Bergers, Maeva Les Melezes, Franceloc L’Ecrin d’Huez, Residence Christiana (not Hotel Christiana!), and use “Citron” free shuttle bus for the Altiport Chalets & Club Med. The road up to the Altiport is uphill and can be steep in places.

 

 

 

 

ALPE D’HUEZ SKI RESORT

 

Alpe d'Huez Transfer BusAlpe d’Huez is a well rounded resort situated in the Southern French Alps area of Oisans, in the departement of Isere. It has a wide range of different levels of hotels and accommodations and has many bars, clubs and restaurants. It is therefore well suited to families, couples and young people alike. During the school holidays, it can get very busy, as with most ski resorts. It has all the amenities you would expect from a large French ski resort and it’s very popular with the British. The 48 ski lifts cover 250km of marked ski runs, with 16 blacks, 40 reds, 34 blues, 43 greens, and the longest black run in the world – the 16km Sarenne. The ski area is suitable for all types of skiers, from beginners to advanced to the off piste powder monkeys!

 

 

 

 

 

TRANSPORT, TOURISM & WEATHER INFORMATION

 

Cheap Travel to ResortWe believe we offer the cheapest transfers to Alpe d’Huez.

 

Ski Resort Information

Resort Information: Explore the Alpe d’Huez Tourist Office website.

 

ski resort weather forecast

Weather Forecasts: See the latest Alpe d’Huez weather forecast, or the Alpe d’Huez snow report or view the Alpe d’Huez webcams.

 

Ski Piste Map Pistes Maps: Try here for a piste map of Alpe d’Huez.

 

Baggage Store Baggage Storage: Visit our Baggage Store page for any details we have about luggage storage facilities in Alpe d’Huez.

 

Car Hire Car Hire: Remember to add on the cost of snow chains, petrol, tolls, parking in resort and the insurance excess.

 

AirportsVisit the websites for Geneva Airport,Ā Lyon Airport,Ā Grenoble Airport or Chambery AirportĀ for information about the airports themselves.

 

Nous avons une version franƧaise de ce page – Navette aĆ©roport Alpe d’Huez

 

 

Lyon Airport to Tignes

LYON AIRPORT TO TIGNES TRANSFERS

 

Lyon Airport to Tignes TransfersBen’s Bus run transfers from Lyon Airport to Tignes on Saturdays from the 14th December 2024 – 5th April 2025. This is our 10th winter running our Lyon to Tignes route and our 19th running low cost transfers in the French Alps. Our network includes more frequent airport shuttles from Geneva to Tignes and Grenoble to Tignes. We usually transport passengers in large coaches, which reduces your journeys’ carbon footprint. It also means we can offer the cheapest ski transfers on the market, whilst our dedicated staff still ensure a safe, reliable and timely service.

 

 

All our airport transfers to Tignes stop at Tignes Val Claret, Tignes Le Lac, Tignes 1800 & Tignes Les Brevieres and are now all carbon neutral!

 

 

 

Get a Quote for your Transfer to Tignes



 

 

 

 

LYON AIRPORT TO TIGNES PRICES

 

Cheap Ski TransfersA Lyon to Tignes transfer on shared service will cost you Ā£97.50 Return. A Single costs Ā£53. If there are 8 or more of you in a booking, you could pay as little as Ā£86pp Return (but you must all be arriving and departing on the same flight). Children under 12 enjoy a 10% discount. To get an Instant Quote for your group in just a few seconds, click on the banner above. Alternatively, check out our Prices page. Weā€™re sure you wonā€™t find a cheaper way of getting from Lyon Airport to Tignes.

 

 

Ā 

 

 

TRANSFER TIME FROM LYON AIRPORT TO TIGNES

 

Lyon to Tignes DirectionsThe transfer time between Lyon airport and Tignes is between 3 hours 30 minutes and 5 hours. This depends heavily on which resort you are going to, the date, time of day, weather and traffic. We know when to allow more time for the journey, such as during the school holidays. The distance from Lyon Airport to Tignes Val Claret is 221 km. The route our vehicles usually take is the A43 (E70) motorway to Albertville, via Chambery, then the N90 national road to Bourg St Maurice before climbing up the D902 to Tignes.

 

 

 

 

 

BUS STOPS

 

Tignes Ski Transfers

Our service stops at convenient places in Tignes Les Brevieres, 1800, Le Lac (for Le Lavachet) and Val Claret. You can select any of these resorts when you make a booking with us. Expand the section BUS STOP LOCATION below to see a map of our stops and links to the interactive maps of the resorts. You can also see information about the free in-resort shuttle buses which can take you onto you accommodation.

 

 

 

 

 

USEFUL LINKS

 

Ski Resort Information

Information about all the Tignes resorts can be found onĀ Tignes Tourist Office website.Ā You can download piste maps here

 

 

Snow ForecastCheck out the latest Tignes snow reports or better still, see the conditions right now usingĀ theĀ Tignes webcams

 

 

Lyon Airport Ski TransfersWe have lots more information onĀ Lyon Airport FAQ’s page or our Lyon Airport pageĀ or visit the Lyon St Exupery (LYS) Website

 

 

Geneva to Val Thorens Transfers

GENEVA AIRPORT TO VAL THORENS

 

Geneva to Val Thorens TransferBooked your holiday to Val Thorens? Geneva is the the most convenient airport if you’re skiing in Val Thorens because it’s one of the closest and has good transport links. Our Geneva to Val Thorens shared transfers run regularly on week-ends throughout the 2024 / 25 ski season. We transport passengers in coaches, which have more space than hire cars and taxis. It’s also the cheapest and most environmentally friendly option for this journey, especially as we offset our carbon emissions.

 

 

This is our 16th year selling low cost airport transfers to Val Thorens. We also operate buses from Grenoble to Val Thorens and Lyon to Val Thorens. Get a price for your group by clicking the banner below. You can then fill in your flight details to see our bus times.

 

 

Get a Transfer Quote from Geneva Airport to Val Thorens



 

 

 

 

TRANSFER TIME FROMĀ GENEVA AIRPORT TO VAL THORENSĀ 

 

Geneva to Val Thorens DirectionsThe Geneva Airport to Val Thorens transfer time is about 3 hours 20 minutes, depending on the date, time of day, the weather and traffic. We allow more time for the journey when we think travelling conditions may be bad. Our vehicles usually take the most direct route via the A41 motorway, the D1508 through Annecy, then the N90 national road before climbing the D117 mountain road to Val Thorens. The distance from Geneva to Val Thorens is 155km (96 miles). We have up to 11 well timed buses on Saturdays. Expand the section TIMETABLE below to see more details.

 

 

 

 

 

 

OUR PRICES

 

Cheap Ski TransfersShared transfers from Geneva to Val Thorens with Ben’s Bus will cost you Ā£92 for a Return, Ā£48Ā for a Single. However, our group discounts mean you could pay just Ā£80.50 Return, Ā£42 Single! That’s unbeatable value for money for the service we offer. Click the banner above to get an quote in just a few seconds or visit our Prices page to see details on our low cost transfers. Our buses are the cheapest and best way of getting from Geneva Airport to Val Thorens as the fleets we use are mostly large coaches.

 

 

 

 

 

 

BUS STOPS IN VAL THORENS

 

Val Thorens ski transfersOur service stops at the main bus station, the Val Thorens Gare Routiere and the Val Thorens UCPA centre. You can select either of these when you book with us. Expand the section BUS STOPS below to see maps showing our bus stops as well as information on the free shuttle buses which dart around the resort. We also run transfers from Geneva to Les MenuiresĀ and Geneva to St Martin de Belleville.

 

 

 

 

 

 

USEFUL INFORMATION AND LINKS

 

Ski Resort Information

Explore the Val Thorens Tourist Office websiteĀ for everything you need to know about the resort andĀ download Val Thorens piste maps here.

 

 

Snow ForecastCheck out the snow reports hereĀ or take a look at the live Val Thorens webcams.

 

 

Geneva Airport Ski TransfersWe have lots more information on our Geneva Airport FAQ’s page or visit the Geneva Airport website.

 

 

DATES

To see if we operate on your dates, enter your details into our Online Booking Form. Our dates of operation for the selected route will either appear in bold in the calendar or as a list in a dropdown.

 

Grenoble Airport to Val d’Isere transfers

GRENOBLE AIRPORT TO VAL D’ISERE

 

Val d'Isere Ski TransfersBen’s Bus runs shared transfers from Grenoble Airport to Val d’Isere on week-ends during the 2024 / 25 winter ski season. This is our 19th year running airport transfers to the French Alps. Our network includes airport shuttles from Lyon to Val d’Isere &Ā Geneva to Val d’Isere. Since we generally transport passengers in large coaches, the environmental impact of your journey will be minimal. However, we now offset all our carbon emissions.

 

 

Our dedicated, well-trained staff at the airport and in resort will ensure a reliable, quality and timely service. Click the banner below, fill in your travel details and you’ll get an immediate quote. If you then continue, you will be able to see our bus times to and from Val d’Isere.

 

 

Get a Quote for your Transfer to Val d'Isere



 

 

 

 

TRANSFER PRICES FROM GRENOBLE AIRPORT TO VAL D’ISERE

 

Cheap Ski TransfersA shared ski transfer from Grenoble Airport (GNB) to Val d’Isere with Ben’s Bus on Saturdays will cost you Ā£97.50pp Return. With our group discounts, you could pay as little as just over Ā£85pp Return. A Single starts at just Ā£46.50pp. If you are travelling with childrenĀ under 12, they will receive a 10% discount. Get an Instant Quote for your group in seconds or click to see all our prices, fares, charges and discounts.Ā Weā€™re sure you wonā€™t find a cheaper way of getting from Grenoble to Val d’Isere.

 

 

 

 

GRENOBLE AIRPORT TO VAL D’ISERE TRANSFER TIME

 

Grenoble Airport to Val d'Isere DirectionsThe transfer time from Grenoble Airport to Val d’Isere is about 3 hours 45 minutes, depending on the date, time of day, weather and traffic conditions. We allow more time for the journey when we know traffic may be bad. The distance from Grenoble Airport to Val d’Isere is 210 km. The route our vehicles usually take is the A43 (E70) motorway to Albertville via Grenoble, the N90 national road to Bourg St Maurice then the D902 to Val d’Isere. We have up to 5 buses each Saturday and 1 Sunday morning service. Expand the BUS TIMES section below to find more details on this.

 

 

 

 

BUS STOPS

 

Grenoble Airport to Val d'IsereThe Val d’Isere bus stops we use are the main bus station, the “Gare Routiere”. Most people use this stop as it’s in the centre of town. We also have another stop in La Daille. La Daille is the purpose built part of Val d’Isere, about 5 minutes away from the main resort. Ask you accommodation providers if you are unsure which stop is best for you. You can select either of these stops when you book with us. Expand the section BUS STOP LOCATION below to see a map of our stops in resort. You will also see information about the free in-resort shuttle buses which can take you to your accommodation.

 

 

 

 

USEFUL LINKS

 

Ski Resort Information

Resort information on Val dā€™Isere can be seen at the Val dā€™Isere Tourist Office website and you can download piste maps here

 

Snow ForecastSnow reportsĀ for Val d’Isere can be found at the snowforecastĀ website. For live webcams, try the excellent Val dā€™Isere webcams

 

Grenoble Airport Ski TransfersMore information is on our Val dā€™Isere Transfer page, our FAQ page, our Grenoble Airport page or visit the Grenoble Airport website