Enter your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.
To read detailed information on our bus times for the specific route you are interested in, including advice and recommendations for when we do not have a bus to suit your flights, please select your resort from this page of our website and then expand the section ‘BUS TIMES’ towards the bottom of the page.
If you’re delayed, you miss your flight or you cannot find your connecting bus, click on your airport below.
If you’re in resort and cannot find your bus, visit our Resort Contact Numbers page.
For advance enquiries, visit our Contact Page.
Enter your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.
If your flight time is not listed (either because your flight lands at Lyon Airport after the last flight time listed, or your flight takes off from Lyon Airport before the first flight time listed) then we are sorry but we cannot help you. However, we do have advice and recommendations, including for alternative transport options, on our route-specific pages. Select your resort from this page of our website and then expand the TIMETABLE section towards the bottom of the page.
If you arrive on a FRIDAY afternoon / evening, you could stay in a hotel at Lyon Airport and then take our Saturday morning bus. Just select “Hotel” for your Airline and Airport and then the first flight arrival time listed to see our Saturday morning bus times.
Posted 16th October 2020
Due to the constantly changing rules by the various governments in Europe, we are keeping all the information regarding entry requirements for Switzerland, France and for returning to the UK, on our Safety and Covid Page. Please ensure you expand and read all the sections on this webpage.
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We’re sorry if you didn’t receive your e-Ticket. We pay a specialist company to ensure excellent email delivery rates. Sometimes, however, eTickets land in junk or spam folders or get lost in cyberspace.
Enter the Lead Passenger email address and hit the “Re-send e-Ticket” button. We’ll re-send all bookings associated with that email address.
If you still do not receive your eTicket, please Contact Us. Your email provider may be blocking our emails or you may have mis-typed your email address when you booked with us.
PLEASE NOTE: THE EMERGENCY NUMBERS BELOW ONLY WORK DURING THE HOURS WE RUN TRANSFERS!
If you’re delayed or you miss your flight on a weekday, flying into Grenoble Airport, expand the appropriate grey box below.
If you’re flying into any other airport or you’re flying on a weekend, please visit this page.
If you’re in resort and cannot find your bus, visit our Resort Contact Numbers page.
For advance enquiries, visit our Contact Page.
If you think you may have lost or left an item at an airport, click one of the links below to visit the appropriate airport Lost and Found website:
GRENOBLE Airport Lost Property website
LYON Airport Lost Property website
GENEVA Airport Lost Property website
Please note that we will not be liable for lost, stolen or misplaced property, unless due to our negligence. Our Lost Property Policy can be found below. We work with many different local bus companies, whose depots are spread out over the region. Locating and repatriating items can therefore be very difficult and time-consuming. We thank you for your understanding of our Lost Property Policy.
ITEMS WORTH LESS THAN £75 (books, hats, water bottles etc)
We can try to find your item, but we are sorry that we will not be able to assist in getting it back to you. Please only contact us if you’re prepared to:
a) Arrange and pay for a taxi yourself, to have it delivered to you in resort. This will probably cost around €250
b) Pay us £60 in admin fees and cover all additional costs* to have the item sent home to you
ITEMS WORTH MORE THAN £75 (passports, wallets, phones and other devices, prescription medicines, skis, suitcases etc)
If we find the item, we will contact you as quickly as possible and will offer the following ways of getting it back to you:
a) We may be able to get it on a bus back up to your resort for you to collect (no charge)
b) We may be able to arrange for it to be at the airport you are flying home from, so you can collect it on your way home (no charge)
c) We may be able to arrange for a taxi to have it delivered to you in resort. This will cost probably around €250, which you would need to pay for
d) We can post it to your home. We will charge you £60 in admin fees, and you will need to cover any additional costs*
*You will need to pay for all Posting and Package costs, plus any Customs fees. We may need to ask you to fill in a customs declaration. We aim to have items sent back to you within 3 weeks of it being reported to us.
To report Lost Property, YOU MUST COPY THE TEXT in blue below, PASTE it into an email and send it to the correct email address:
My Booking Reference Number is :
My name is ___ ,the contact number to me call on is ____
I was travelling from Airport > Resort / Resort > Airport
*If you did not travel on the bus that you were originally booked on (as per your eticket) please tell us what time your bus actually left the airport
I left the item in the overhead rack / the seat pocket in front of me / the main luggage hold / other
A description of the item and estimated value is:
I confirm that I have read and understood your Lost Property Policy and accept I will pay any necessary fees to get my item back
If you flew into Geneva Airport, please send the above information to ku.oc.subsneb@aveneg
If you flew into Grenoble Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio
If you flew into Grenoble Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni
If you flew into Lyon Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio
If you flew into Lyon Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni
Updated 21st May 2024
Thank you to all our customers who opted in to donate 25p to charity when they booked their ski transfer in the 2023 / 2024 ski season. As promised, Ben’s Bus has matched the total amount donated by our customers. This year our passengers generated £562.75 in charitable contributions, so we’ve rounded that up to £600 and doubled it, to make a total of £1,200.
We’d like to send out a huge thank you to all our customers who travelled from Geneva Airport, Grenoble Airport or Lyon Airport and opted to give to charity.
We gave £400 to SolarAid, which helps Africans use their natural resources to improve their lives with minimal impact on the environment.
We gave £400 to WaterAid, a charity helping to deliver clean water and sanitation to people around the world.
We gave £400 to Shelter, a UK homelessness organisation.
Our Environment and Charitable Donations page can tell you more about our Policy for Charities.
A huge thank you from our chosen charities and and from Ben’s Bus to all of you who donated. Hopefully next year we can generate even more money!
Thank you for your booking. Please check the details of the eticket we just sent you. If you haven’t received this within 15 minutes and it isn’t it your Spam, (if it is, please mark it as ‘Not Spam’ to ensure you receive future emails), please Contact Us stating the airport and resort you booked to.
Remember to check your email and mobile the day before all transfers in case we’ve had to change your bus times due to unforeseen weather / road disruptions. Have your mobile on, on the day of all your transfers.
Your transfer is Carbon Neutral. We’ve offset the small carbon emissions from our buses by investing in Solar Panels in Africa.
Read our blog post to see how to reduce your carbon footprint further and help ensure our ski resorts are here for future generations.
Visit our Discounted Ski Hire page to see how to get up to 60% off with our partners.
Visit our Discounted Ski Lessons page for more details on what offers we’ve set up for you.
Check out our Clothing Rental partners and see what discounts we have.
Visit our Ski Insurance page to see who we partner with.
