Travel, Entry & Quarantine Rules | Skiing in France searchwp-highlight”>and Switzerland

Posted 16th October 2020

TRAVELLING TO FRANCE (INCLUDING TRANSITING THROUGH SWITZERLAND) DURING PANDEMIC

Due to the constantly changing rules by the various governments in Europe, we are keeping all the information regarding entry requirements for Switzerland, France and for returning to the UK, on our Safety and Covid Page. Please ensure you expand and read all the sections on this webpage.

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Request e-Ticket

We pay a specialist company to ensure excellent delivery rates. Sometimes, however, emails land in junk or spam folders.

Enter the Lead Passenger email address into the form below and hit the “Re-send e-Ticket” button. We’ll re-send all bookings associated with that email address (including any past bookings from this current ski season).

If you still don’t receive it, please Contact Us. Your email provider may be blocking us or you may have mis-typed your email address when you first booked with us.

Resort Numbers

For all advance enquiries, please visit our Contact Page

If you’re flying into an airport today, please visit our Arrivals Day page

If you need to speak to your rep in resort, select the resort you are departing from below

PLEASE NOTE: THE EMERGENCY NUMBERS BELOW ONLY WORK DURING THE HOURS WE RUN TRANSFERS!

Grenoble weekday Arrivals Contact Details

If you’re delayed or you miss your flight on a weekday, flying into Grenoble Airport, expand the appropriate grey box below.

If you’re flying into any other airport or you’re flying on a weekend, please visit this page.

If you’re in resort and cannot find your bus, visit our Resort Contact Numbers page.

For advance enquiries, visit our Contact Page.

log in not authorised

We are sorry but although we have found your booking, we cannot allow any changes to it. The most likely cause of this is your transfer date is in the past. You can re-send all your etickets for all your bookings here.

If you think this is an error, please select the correct airport from our Contact Us page to find the correct email address so you can contact us.

About Us

ABOUT BEN’S BUS

Ben’s Bus is a UK registered company that has been operating in the French Alps since 2006. It was started by Ben Keown, a keen skier and snowboarder who recognised the need for a low cost, high quality, shared ski transfer service for independent holidaymakers. He designed a user friendly website and placed bilingual reps at the airport and in resort to liaise between his customers and the drivers. Ben’s Bus has been working with their valued French coach company partners for many years. We carefully select our transport partners, with passenger safety and customer service a top priority in our decision making process.

OUR MISSION

Our mission is to be the best value-for-money transfer company in the French Alps. We pride ourselves on being an honest, ethical and affordable enterprise. Our service focuses on offering exceptional and unbeatable value for money, with a great service to match. All our bus services use vehicles which are fully licensed, registered and insured in France. Our drivers are French speaking, most are local to the area and have years of experience driving in the mountains. Our English speaking reps usually live in the ski resorts, so they know the accommodation and nightlife hotspots better than anyone. 

OUR SERVICE

We will continue to operate all our existing services for the 2024 / 2025 season out of Lyon Airport, Grenoble Airport & Geneva Airport. Our network covers most of the ski resorts in France. If your ski resort is not listed on our ski transfers page, or we don’t have a shared transfer to suit your needs, try looking at public transport, the Tourist Office website for your resort or our private transfers page. Our etickets that are sent out as soon as you have booked will have all the information about your ski transfer, including the times of our buses, how to find us, maps showing where our stops are and emergency contact numbers in resort. We always try and call our customers if we can’t find them.

CHARITIES, THE ENVIRONMENT  AND COMMUNITIES

Ben’s Bus genuinely cares for the environment. It was one of the reasons Ben started the company in the first place. Why have 20 cars on the roads when you could have 1 bus? Paper printing is kept to a minimum and our eTickets are mobile & tablet friendly. We give to charities concerned with the local and skiing community, environment, homelessness and poverty. Check out our Charity page to see how you can also donate to the good causes that we support. We have recently written a blog post with some tops tips on how reduce your carbon footprint when flying to your ski holiday.

CONTACT US

If you need to get in touch, please visit our Contact Us page. On this page you can also re-send your eTicket to yourself as well as change your booking. To keep our costs to a minimum and to allow us to offer you rock bottom prices, we can only be contacted by email. Once you have booked with us, our eTickets have links to our webpages showing our emergency telephone numbers in resort, which connect directly to your rep. We genuinely welcome feedback about our service, good or bad. It’s the only way we can continuously improve our service. 

CAREER POSSIBILITIES

If you are looking to work for an exciting and professional team in the alps for a season, take a look at what jobs we have available.

We offer great rates of pay and conditions to successful candidates. See what we have on offer on our Recruitment page.

Ben’s Bus Ltd is registered in England and Wales, company number 05961403. Its address is Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR

lost property

If you think you may have lost or left an item at an airport, click one of the links below to visit the appropriate airport Lost and Found website:

GRENOBLE Airport Lost Property website

LYON Airport Lost Property website

GENEVA Airport Lost Property website 

LOST PROPERTY ON A BEN’S BUS SERVICE

Please note that we will not be liable for lost, stolen or misplaced property, unless due to our negligence. Our Lost Property Policy can be found below. We work with many different local bus companies, whose depots are spread out over the region. Locating and repatriating items can therefore be very difficult and time-consuming. We thank you for your understanding of our Lost Property Policy.

ITEMS WORTH LESS THAN £75 (books, hats, water bottles etc)

We can try to find your item, but we are sorry that we will not be able to assist in getting it back to you. Please only contact us if you’re prepared to:

a) Arrange and pay for a taxi yourself, to have it delivered to you in resort. This will probably cost around €250

b) Pay us £60 in admin fees and cover all additional costs* to have the item sent home to you

ITEMS WORTH MORE THAN £75 (passports, wallets, phones and other devices, prescription medicines, skis, suitcases etc)

If we find the item, we will contact you as quickly as possible and will offer the following ways of getting it back to you:

a) We may be able to get it on a bus back up to your resort for you to collect (no charge)

b) We may be able to arrange for it to be at the airport you are flying home from, so you can collect it on your way home (no charge)

c) We may be able to arrange for a taxi to have it delivered to you in resort. This will cost probably around €250, which you would need to pay for

d) We can post it to your home. We will charge you £60 in admin fees, and you will need to cover any additional costs*

*You will need to pay for all Posting and Package costs, plus any Customs fees. We may need to ask you to fill in a customs declaration. We aim to have items sent back to you within 3 weeks of it being reported to us.

To report Lost Property, YOU MUST COPY THE TEXT in blue below, PASTE it into an email and send it to the correct email address:

My Booking Reference Number is :

My name is ___ ,the contact number to me call on is ____

I was travelling from Airport > Resort / Resort > Airport

*If you did not travel on the bus that you were originally booked on (as per your eticket) please tell us what time your bus actually left the airport

I left the item in the overhead rack / the seat pocket in front of me / the main luggage hold / other

A description of the item and estimated value is:

I confirm that I have read and understood your Lost Property Policy and accept I will pay any necessary fees to get my item back

If you flew into Geneva Airport, please send the above information to ku.oc.subsneb@aveneg

If you flew into Grenoble Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio

If you flew into Grenoble Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni

If you flew into Lyon Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio

If you flew into Lyon Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni

Charity Donations from Ben’s Bus Customers

Updated 5th May 2025

BEN’S BUS CUSTOMERS HELP GENERATE £1, 200 FOR CHARITY

Thank you to all our customers who opted in to donate 25p to charity when they booked their ski transfer in the 2024 / 2025 ski season. As promised, Ben’s Bus has matched the total amount donated by our customers. This year our passengers generated £628 in charitable contributions, so we’ve doubled it to make a total of £1,256.

We’d like to send out a huge thank you to all our customers who travelled from Geneva Airport, Grenoble Airport or Lyon Airport and opted to give to charity.

WHERE THE MONEY GOES

We gave £628 to WaterAid, a charity helping to deliver clean water and sanitation to people around the world.

We gave £628 to Shelter, a UK homelessness organisation.

Our Environment and Charitable Donations page can tell you more about our Policy for Charities.

A huge thank you from our chosen charities and and from Ben’s Bus to all of you who donated. Hopefully next year we can generate even more money!

confirmation

PLEASE DO NOT CLICK THE BACK BUTTON ON YOUR BROWSER!!

Thank you for your booking. Please check the details of the eticket we just sent you. If you haven’t received this within 15 minutes and it isn’t it your Spam, please Contact Us stating the airport and resort you booked to.

Remember to check your email and mobile the day before all transfers in case we’ve had to change your bus times due to unforeseen weather / road disruptions. Have your mobile on, on the day of all your transfers.

Your transfer is Carbon Neutral. We’ve offset the small carbon emissions from our buses by investing in Solar Panels in Africa.

Read our blog post to see how to reduce your carbon footprint further and help ensure our ski resorts are here for future generations.

DISCOUNTED SKI HIRE

Visit our Discounted Ski Hire page to see how to get up to 60% off with our partners.

DISCOUNTED SKI LESSONS & GUIDING

Visit our Discounted Ski Lessons page for more details on what offers we’ve set up for you.

DISCOUNTED MOUNTAIN SAFETY TRAINING

Visit our Mountain Safety Training page for more details on what offers we’ve set up for you.

SKI CLOTHING RENTAL

Check out our Clothing Rental partners and see what discounts we have.

TRAVEL INSURANCE

Visit our Ski Insurance page to see who we partner with.

Children

Carriage of Children on Ben’s Bus Airport Ski Transfers

It is very important that you read this page before making any booking so you understand our policy for carrying children, which differs depending on which airport you are flying into and which ski resort you are heading to. Our bus services comply with the relevant international / national transport laws. Some of our journeys are longer than others and some cross international borders, whilst others do not.

For each route we have detailed our policies on carrying children as well as any price discounts we may give. Please select the airport you are flying into from the options below to ensure you receive the correct information.