We’re sorry but we couldn’t find an active booking with those details. Please try again, ensuring you enter the exact email address and Booking Reference Number as stated on your Ben’s Bus e-Ticket.
You can re-send your eTicket here. If you still encounter problems or you are sure the details are correct, please get in touch with us and we will look into this for you.
It looks like your booking was made via your Tour Operator. Please contact them to enquire about cancelling your booking.
If you are already on holiday and you wish to inform us you won’t be travelling back with us, please Contact Us by email to let us know you won’t be travelling. We won’t then disturb you and our other passengers won’t be delayed whilst we look for you.
As per our Cancellation Form, this process cannot now be undone. We will email you in the next 7 days if you are due any refund.
If your transfer is today or tomorrow, we may not be able to contact our team in time, so our apologies if we call you to find out where you are.
– If you have already used half of your Return booking, we cannot offer any refund (including if you upgraded to Ben’s Bus Plus)
– If you upgraded to Ben’s Bus Plus and you have cancelled before 10pm, 4 days before your first transfer, we will refund you minus the BB+ fees
– If you did NOT upgrade to Ben’s Bus Plus and you have given us more than 3 weeks’ notice, we will refund you minus our standard £15pp admin fees. If you have given us less than 3 weeks notice, no refund will be due.
Click here to read our Conditions of Sale
If you are a UK Based Tour Operator and would like to talk to us about opening an account, please Contact Us
We can offer you preferential rates, a dedicated log in and booking system and preferential payment terms to help you manage your cash flow. Our booking system is easy and fast to use. Our e-Tickets are tailored to your needs and can display your logo alongside ours, with no prices or adverts on the eTickets. We also have an API available to minimise the administration time in booking your ski transfer
Exisiting Tour Operator Log In
We’re sorry but we couldn’t find a booking with those details. Please try again, ensuring you enter the exact email address and Booking Reference Number as stated on your Ben’s Bus e-Ticket. You can re-send your eTicket here. If you still encounter problems, please get in touch with us and we will look into this for you.
We couldn’t find a booking on our system with this email address. Here’s a couple of reasons why this could be:
– Do you have more than one email account (such as work and personal)? If so, please re-try using your other email address.
– You may have mis-typed your email address when you booked with us. This is a common mistake. Just get in touch and we’ll sort this out for you:
GENEVA Airport, please email ku.oc.subsneb@aveneg
LYON or GRENOBLE Airports, please email ku.oc.subsneb@ofni, stating the airport and resort you booked to.
We have logged you out due to inactivity. No changes were saved and your original eticket is still valid.
CLICK HERE TO LOG BACK IN or should you need to, get in touch with us via our Contact Page.
PLEASE NOTE: THE EMERGENCY NUMBERS BELOW ONLY WORK DURING THE HOURS WE RUN TRANSFERS!
If you’re delayed or you miss your flight on a weekday, flying into Grenoble Airport, expand the appropriate grey box below.
If you’re flying into any other airport or you’re flying on a weekend, please visit this page.
If you’re in resort and cannot find your bus, visit our Resort Contact Numbers page.
For advance enquiries, visit our Contact Page.
