If you are delayed, including due to the new EES border checks, we may be able to hold our bus for a short while. However, we have other customers to consider and our driver hours are strictly regulated by law.
Unlike other companies, we sacrifice profit and leave more and more empty seats on our buses as the day progresses. This is so we can get you on the next bus for free if you’re late, availability permitting. We are only a bus company though and we can’t be held liable if we can’t find a solution for you.
If you are worried about the time between your flight landing and our bus departing, just select a later bus when you book. When you arrive at the airport, approach our team and if there is space on an earlier bus, you can get on that for free.
We kindly ask for your patience and consideration if you are at our bus on time but we have to wait for late arriving passengers.
Please do not contact us if you are delayed. Just approach a rep after Baggage Reclaim and we will try to fit you on a later bus.
If you are on the last bus of the day, we will try to hold that back a little longer. If you are very delayed and you miss our last bus, our managers will try to help you with advice on your options. You would either need to take a taxi or stay in a hotel at or close to the airport – at your own expense. You could then take our first bus the following morning, if we have one and availability permitting.
Please read our Conditions of Sale for further information.