cancel booking

To amend any passenger details, please Log Into Your Booking.

To delete only certain passengers from your group booking, please Log In and expand the section “Add / Delete a Passenger”.

Please note that all passengers in a group booking must be travelling on exactly the same flights, in both directions.

You cannot change a Return Booking to a Single. Instead, please follow these instructions:

 – Cancel your Return Booking using the form above.

 – Then immediately make a new booking for the Single journey that you need.

 – Email ku.oc.subsneb@ecnanif quoting the Reference Numbers for your original Return Booking, and your new Single Booking. We will get back in touch with details of any refund that is due.

 – If your original Return Booking was Ben’s Bus Plus (it will show that on your eticket) please do not upgrade your new Single Booking! We will upgrade you for free once we receive your email. If your original Return booking was not Ben’s Bus Plus, the amount we refund you will depend on when you contact us.

Please do NOT follow the above advice if you are travelling from an airport to a ski resort today and you have missed your flight / it has been cancelled. We would not be able to refund you anything at such short notice. Instead, please contact us or visit this webpage to see how we manage delayed customers. 

If your eticket does not mention Ben’s Bus Plus, then you chose not to upgrade. If you cancel your booking more than 3 weeks before your first transfer date (e.g. your transfer up to the resort) we will refund you minus a £15pp fee. After that point, we may not be able to refund you anything.

Here is a link to our Conditions of Sale 

Your eticket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date(e.g. your transfer to the resort). The cost of the upgrade is not refundable.

Here is a link to our Conditions of Sale