Conditions of Sale
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Benās Bus Ltd Conditions of Sale
Last Updated: 28th May 2024
These Benās Bus Conditions of Sale are the conditions on which Benās Bus Ltd arranges to carry any person and their property on any Benās Bus service either to or from Geneva Airport, Grenoble Airport or Lyon Airport. Any person who books onto a Benās Bus Ltd service must have agreed to these Benās Bus Conditions of Sale.
- Interpretation
1.1 Definitions
In these Benās Bus Conditions of Sale, the following words shall have the following meanings:-
āAdditional Luggageā means any additional item to be transported in the hold of our Vehicles, purchased by You via our Website.
āFareā means the price of the Ticket charged to You by Us;
āJourneyā means each journey You are entitled to make on a Service as stated on Your Ticket;
“Lost Property” means any items that do not belong to us and have been left (accidentally or otherwise) in our Vehicles. It does not include perishable items such as foodstuffs or hazardous items such as lighters, e-cigarettes or flammable substances which are disposed of immediately on discovery.
āLuggageā means any item (including Permitted Luggage and Additional Luggage) brought onto our Service by You or any passenger;
āPermitted Luggageā means the Luggage allowed to be brought onto our Service by You or any passenger, which is limited to the following amount per person:
ā one large item, weighing no more than 30kgs, which can be placed in the hold of our Vehicles and
ā one small item of hand luggage which will fit in the overhead luggage rack of our Vehicles. It should be noted that small āWheelie Bagsā that can be stored in the overhead luggage compartment of an airplane would not fit in the overhead luggage rack of our Vehicles.
āServiceā means any Journey to be made by a Vehicle arranged by us or provided on our behalf;
āTicketā means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which You print Yourself or have available to view on a device, after making a booking on our website;
āVehicleā means the coach, bus, taxi or any other road Vehicle provided through us;
āweā, āusā, “Ben’s Bus” and āourā refers to Benās Bus Ltd a company registered in England and Wales, with registered number 05961403, whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR; and
āYouā, āYourā means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
- Our Service
2.1 In consideration of the payment of the Fare and Your compliance with the material terms of this agreement (including but not limited to compliance with our acceptable behaviour policy set out at clause 4), we will provide the Service, in accordance with these Benās Bus Conditions of Sale.
2.2 Your Ticket:
Your Ticket is a record of our agreement to arrange for Your carriage. You must keep Your Ticket on you at all times during Your Journey, as You may be asked for it when entering or exiting the Vehicle. A Ticket may only be used by the person(s) named on it and is not transferable.
2.3 Carriage of children:
Any person 16 years of age or under will be considered a minor and must be accompanied by a responsible adult, aged 18 years or over. Parents or minders of minors are responsible for the conduct of these minors whilst in any Vehicle and will be held responsible for any damage caused by any minor under their care.
Benās Bus reserves the right to refuse to accept the passenger who is a minor on collection and indeed may ask any passenger for proof of age. Benās Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.
Children under 12 years of age at the time of travel may be eligible for a discount. Please see ourĀ Childrenās pageĀ for details on this. Parents of children who are 12 years old or more but whose Ticket has been wrongfully bought as under 12 will be charged a full fare Ticket on the spot.
We do not provide booster seats. You are responsible for bringing a booster seat and for fitting the seat and satisfying Yourself that the seat is suitable for Your child needs and for the safety of your child whilst within the Vehicle.
GENEVA AIRPORT
Children under 4 years old.
For our Services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old at the time of travelling. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Benās Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.
Children aged between 4 years old and 11 years old
Children aged over 4 years old can travel on our Services, provided they can safely occupy a seat on their own.
GRENOBLE AIRPORT AND LYON AIRPORT
Children aged under 2 years
For our Services into and out of Grenoble Airport or Lyon Airport, Please see ourĀ Childrenās pageĀ regarding the carriage of infants under 2 yearsā of age, which sets out our policy in relation to the use of the Service by children and infants.
Children aged between 2 years old and 11 years old
Any child over 2 years of age must, in accordance with law, occupy a seat and therefore purchase a Ticket.
2.4 Ticket validity:
Your Ticket permits You to travel solely on the Service(s), and on the dates and times specified.
2.5 Ticket amendments:
Once a Ticket has been purchased, You can log into Your booking via ourĀ Customer Portal page and make changes to your booking. For operational reasons, some restrictions apply to what changes You can make the day before and day of your Service(s). You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to log into the Customer Portal. The fees for making changes are as follows:
(a) Changes made by You via ourĀ Customer Portal page to passenger names, mobile numbers and email addresses, and to your selected bus stop in the resorts of Flaine, Les Deux Alpes and Alpe dāHuez are free of charge.
(b) Any Additional Luggage purchased by You via our Customer Portal page are not subject to any administration fees
(c) Changes made by You via our Customer Portal page to any other aspect of your booking not listed in 2.5 (a) and 2.5 (b) are subject to availability. If you did not purchase Benās Bus Plus at the time of your booking, these changes are always subject to a Ā£5 administration fee per person, plus any fare difference. If you purchased Benās Bus Plus at the time of your booking, the administration fees will be waived and we will only charge you the fare difference.
(d) If you need to Contact UsĀ and request Us to make any changes for any reason whatsoever, we may charge you a Ā£10pp administration fee per person plus any fare difference. Any changes will be subject to availability.
Any changes You make in the Portal are Your responsibility and We cannot be held responsible for any incorrect information submitted by You.
2.6 Ticket Refunds:
If You wish to cancel Your entire booking and apply for a refund, You must visit our Cancellation page at the earliest opportunity. You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to cancel your booking. Once you submit your cancellation request, Your booking will be deleted, and Your Ticket will become invalid. This process will be irreversible. Benās Bus will then only contact You should any refund be due in accordance with Clause 2.6(a) or Clause 2.6(b) as applicable.
If you wish to cancel only certain people from Your booking, You must log in via our Customer Portal Page and select the passengers You wish to remove. Once you submit Your request, the selected passengers will be deleted from Your booking. Benās Bus will then only contact You should any refund be due, in accordance with Clause 2.6(a) or Clause 2.6(b) as applicable.
If you did not purchase Benās Bus Plus at the time of booking, Clause 2.6 (a) shall apply to you.
If you did purchase Benās Bus Plus at the time of booking, Clause 2.6 (b) shall apply to you.
(a) If you did not purchase Benās Bus Plus and you cancel Your Ticket more than 3 weeks before the date of Your first Service, we will refund You the full amount of the Ticket price, less a Ā£15 administration fee per person to cover our costs of cancelling the Journey. The date of Your first Service is defined as the date of Your first Service on your original booking. If you change your booking for a Service on a later date, We will refer to your original booking for the purposes of refunds. If You cancel Your Ticket less than 3 weeks before the date of Your first Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle at its departure time (as stated on Your Ticket), no refund (in whole or in part) will be given, except at the absolute discretion of the management.
(b) If you purchased Benās Bus Plus and you cancel Your Ticket before 22:00 GMT 4 days before Your first Service, we will refund You the full amount of the Ticket price. The cost of the upgrade to Benās Bus Plus will not be refunded. If You cancel Your Ticket after 22:00 GMT 4 days before Your first Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle at its departure time (as stated on Your Ticket), no refund (in whole or in part) will be given, except at the absolute discretion of the management.
2.7 Departure time of Services from the airport
To run an effective service for all of our customers, where possible our Vehicles need to run on time. If You are late for our Service departing the airport for any reason, regardless of whether it is outside of your control (for example your incoming flight is delayed, diverted or cancelled, or you are held up at Border Control, Customs or baggage reclaim), our Service will not wait for you, except at the sole discretion of our representative at the airport and only if possible.
We will not be held responsible for any costs or losses You incur if you arrive on time for our Service but our Service departs late for whatever reason, including if we wait for other, late arriving passengers.
We will not be liable for any refund or to arrange or provide alternative transport for You to the resort, or for any costs which You may incur as a result of missing our Service. If You miss Your Service and there is space on the next Service, we may allow You to travel on this Service, at the sole discretion of our representative at the airport.
2.8 Changes to flight details by an airline carrier:
If Your flight details change and you are no longer able to arrive for the Service on time You may be able to amend or cancel Your booking in accordance with clauses 2.5 and 2.6.Ā Any other refunds or alternative travel arrangements are at the sole discretion of our management.
- Passenger Responsibilities
3.1 Payment of the Fare
You must pay the full Fare at the time of booking.Ā Upon payment of the Fare, a Ticket will be generated by us and sent to the email address You selected at the time of booking.Ā At this point a contract for the carriage of the person listed on the Ticket for the Journey will occur.
3.2 You must check Your e-Ticket:
It is Your responsibility to check the details of Your Journey on the āReview Bookingā screen of our website before You purchase the Ticket and to check the details on the Ticket.Ā If You do not receive Your Ticket within 30 minutes of booking, You mustĀ Contact UsĀ at the earliest opportunity. Any amendment to Your Ticket must be made in accordance with clause 2.5.
3.3 You must travel with a valid Ticket:
You must travel with a valid Ticket when travelling on all our Services, and You must present it to any of our representatives upon demand. Ā We will not allow You to board a Service if You do not have a valid Ticket. If You do try to travel on any Service without a valid Ticket we may either require You to buy a full Fare Ticket or leave the Service.Ā You shall not be entitled to a refund and we shall have no further obligations or liability to You if You attempt to travel on an invalid or fraudulent Ticket.
3.4 You must make sure You know the location of Your boarding point
It is Your responsibility to ensure You know the location of the boarding point at the resort before Your Service departs and we shall not be liable to You if You miss any Service as a result of not knowing the location of the boarding point.
You must arrive at the boarding point at least 10 minutes before the scheduled departure time for that Service in order to ensure that your Luggage is loaded onto the Vehicle.
We shall not be liable for any refund if You miss a Service as a result of Your late arrival at the boarding point, and we shall not be obliged to wait for You or to arrange or provide alternative transport to the airport, or for any costs which You may incur as a result of missing the Service.
3.5 Breach of conditions applicable to Your Ticket:
If You fail in a material respect to comply with any condition that governs Your Ticket, we may cancel the Ticket, and refuse to arrange You further carriage, without any obligation to refund the fare or any other liability to You.
3.6 You must check Your email address and phone messages prior to Your Service to the airport
It is your responsibility to check the email address of the Lead Passenger on the evening before your Service to the airport to ensure we have not made changes to Your Service, as per Clause 5.2.
3.7 It is your responsibility to contact us in advance of Your Journey if you are a passenger seeking to travel with a wheelchair. Our contact details can be found at the bottom of our FAQ pages.
- Passenger Behaviour
4.1 Required behaviour and prohibited behaviour:
You confirm that You will behave in a reasonable, sensible and lawful manner on all our Services. You shall comply with any reasonable request from a member of our staff and treat our members of staff, drivers and other passengers with respect. You must take your rubbish with you when you leave the Vehicle. You shall not:
– act in an abusive or threatening manner;
– conduct yourself in a way which may endanger Yourself, the Vehicle or any other person or property on board any Vehicle;
– obstruct any aisle or emergency exit;
– behave in a manner which causes discomfort, inconvenience, damage or injury to other persons;
– take onto any Vehicle any alcoholic drinks or drugs (other than medicines) or hot food for the purpose of consuming them, or consume them on any Vehicle;
– board any Vehicle whilst under the influence of alcoholic drinks or drugs;
– smoke or vape on board our Vehicles;
– board any Vehicle whilst You are seriously ill or suffering from any serious contagious illness;
– commit a criminal offence.
As required by law, You must wear a seat belt at all times during the Journey. We may also ask you to wear a face mask during the Journey and in the area before boarding our Vehicle. You are not permitted to board or leave a Vehicle during the Journey except at a designated stop.
4.2 Consequences of bad behaviour:
If You fail to comply with any of the behaviour rules in Clause 4.1, we may remove You from the Vehicle, refuse to arrange You further carriage, cancel Your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct, including to involve law enforcement authorities if we consider that there are any security or safety issues. This may include You being unable to continue Your Journey on our Vehicles.
4.3 Financial reimbursement for damage(s) to Vehicle.
In the instance of You causing damage to a Vehicle, or soiling the interior of a Vehicle, either by deliberate acts or by accident, You will be liable to pay a fee of ā¬150 which is a genuine pre-estimate of the damage incurred. If the cost of the damage is considered to be greater than ā¬150, the matter will be referred to our management and may result in legal proceedings.
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to You for any act or omission of any other passenger on a Vehicle.
- The Service
5.1 It is our obligation to arrange to carry you, your Permitted Luggage and any purchased Additional Luggage on the Journeys stated on your Ticket, on and subject to these Conditions of Sale. We will make every reasonable effort to arrange to carry you with the minimum discomfort and inconvenience. From time to time, we may require some passengers to change buses en-route. We will endeavour to keep this inconvenience to a minimum.
5.2 In order to run a timely and safe Service, we may cancel or amend the location of our boarding points or the times of our Service in anticipation of high volumes of traffic, disruption to the road network or severe weather. We will attempt to contact You as soon as reasonably possible via the email address and / or by text message at the phone number provided at the time of booking with any changes. We will not be held responsible for any costs or losses You incur as a result of You not having checked your phone / email address.
5.3 Running times:
The published running times of any Service are approximate and we will use reasonable endeavours to ensure these times are honoured. If our Services are delayed or cancelled we will notify You of the delay as soon as is reasonably practicable.Ā Any cancellations are dealt with at clauses 5.5 and 5.6 below.
5.4 We will not carry animals:
We will not carry any animals (other than registered assistance dogs such as guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons) on any of our Services. We may require you to provide evidence of registration and/or an assistance dog passport (if applicable).
5.5 Our right to cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw Services, at short notice, whether before or after You have reserved a seat on the Service and subject to clause 5.6 below.
5.6 Our liability for cancellations:
(a) If we cancel or withdraw a Service and You have not booked a seat on it, we shall have no liability to You for such cancellation or withdrawal of the Service.
(b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, other than for a reason outside our control, our liability to You will be, at our discretion, to either:
(i) arrange to carry You on another one of our Services with available seats; or
(ii) make suitable alternative arrangements to carry You to Your destination on another Vehicle, or other mode of transport; or
(iii) cancel the Ticket and refund You the full amount of the fare if no portion of the Ticket has been used, or 50% of the fare if the outward part of a return Ticket has been used.
(c) Cancellation after Service has begun: If a Service on which You are travelling commences and is terminated before reaching Your destination, other than for a reason beyond our control, our liability will be to make suitable alternative arrangements to carry You to Your destination, such as another Service, carrier, coach, train, private car, or taxi.Ā If you unreasonably (determined in Our sole discretion) refuse suitable alternative arrangements, we have no further liability to you.
5.7 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to arrange to carry You, or for breach of contract, where caused by a circumstance beyond our reasonable control or that of our agents, suppliers or subcontractors that could not have been avoided even if all due care had been exercised or due to an event that we or our agents, suppliers or subcontractors could not (even with all due care) have foreseen or prevented. Circumstances outside our control shall include, without limitation: cancelled flights, epidemic or pandemic of any kind, war or threat of war, mechanical or technical breakdown, accidents causing delays on our Service route, other unforeseen traffic delays or congestion, road works, riot, demonstration or any other local disturbance, exceptional severe weather conditions, fire and/or damage at an airport or in resort, compliance with requests of the police, customs or other government officials and security Services, vandalism and terrorism, strike/industrial action, problems or delays caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances that we reasonably consider could affect passenger safety.
5.8 We will make every reasonable effort to ensure You arrive at the airport in time for Your flight. If You miss Your flight as a result of our Service leaving the starting point of that Service more than 30 minutes late, except as a result of circumstances described in Clause 5.7, we shall offer to pay for Your repatriation, the cost of an overnight stay in France, if required, and any transport to and from the airport to the hotel in France.
5.9 Claiming a Refund for a discontinued Service
In any case where we are obliged to provide a refund for discontinued Services, You must:
(a) provide reasonable proof of Your identity and purchase. If You have a Ticket that covers more than one person, You must specify which passengers You are claiming a refund for;
(b) You must email us via our Contact Us page and we must have received this claim no later than 14 days after the date of the cancelled Service; and
(c) if we give You a refund, then Your Ticket will be cancelled, and we shall have no further obligation to carry You under that Ticket.
5.10 Our maximum liability to You:
We will provide the Service with reasonable care and skill. Our maximum liability to You for any reasonable and foreseeable loss, damage or liability which You may suffer or incur as a result of our breach of our contract to arrange to carry You, our negligence in connection with arranging to carry You, or the deliberate or negligent acts or omissions of any of our employees or representatives or sub-contractors, shall be limited to Ā£2, 500.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation. Nothing in these Conditions shall affect your statutory rights which apply to the Services to which Your contract relates, as appropriate.
- Luggage
6.1 Permitted Luggage:
We shall have no obligation to arrange to carry Luggage in excess of the Permitted Luggage and any purchased Additional Luggage. We may agree to allow you to purchase Additional Luggage at the airport or in your resort only if there is room on the Vehicle and at the discretion of our representative or Vehicle driver.
6.2 Prohibited Contents:
(a) You may not bring any of the following items onto any Vehicle or leave them at any baggage store without our express permission: any weapons, hot food or hot drinks, any alcoholic drinks, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, mobility scooters, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges (Prohibited Contents).
(b) If You take any Prohibited Contents onto any Vehicle, we may immediately remove them from the Vehicle, wherever it may be situated. If You are uncertain as to whether we will accept any particular item, You should obtain our written consent before booking Your Ticket. We shall not be liable for any loss or damage to any Prohibited Contents for any reason whatsoever.
6.3 Inspection of Luggage:
If in our reasonable opinion we consider or suspect your Luggage does not comply with these terms, we shall be entitled to inspect Your Luggage for the purpose of ensuring compliance with the above requirements. We shall not be obliged to accept You or Your Luggage and shall be entitled to remove You and/or Your Luggage from any Vehicle if You refuse a search.
6.4 Packing and labelling of Luggage:
You must pack all of Your Luggage safely and securely, with a view to protecting Your Luggage from loss, damage or interference, and to protecting any other property on a Vehicle from being damaged by Your Luggage. All Luggage carried on any Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to accept any Luggage that has not been properly packed or labelled. We will not provide luggage labels at our boarding points.
6.5 Valuables:
Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, important documents, passports, visas and Tickets should be kept in Your personal possession at all times. We shall not be liable for any loss or damage to any valuables stored in the hold of a Vehicle, for any reason whatsoever.
6.6 Loading the Luggage:
You are responsible for getting Your Luggage onto and off a Vehicle. In the instance that you are asked to change Vehicles during Your Journey, You are responsible for ensuring Your Luggage is transferred successfully between these Vehicles. Except for any Luggage stored in the hold of a Vehicle, You are responsible for Your Luggage at all times.
6.7 Storage of Luggage:
All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.
6.8 Notification of loss or damage to Luggage:
If during any Journey We should lose any of Your Luggage or any of Your Luggage is damaged, You must notify the Vehicle driver or a Benās Bus representative as soon as possible after You discover the loss or damage. You must also confirm any loss or damage of Your Luggage within 24 hours after the end of Your Journey via ourĀ Contact UsĀ page.Ā If You do not notify us of any loss or damage to Your Luggage as required, then we will not be liable for that loss or damage.
6.9 Damaged Luggage statement:
If your Luggage is damaged whilst using our Services, we may require you to print and sign a statement, detailing your name, address, details of the Luggage and details of their original value and age. You must provide a copy of this statement to us either (a) attached with your enquiry form or (b) by email via our Contact Us page within 10 days of reporting the damage. You accept that this document may be passed onto insurance companies on request. We may also ask for proof of purchase of the Luggage.
6.10 Our liability for loss or damage to Luggage:
Your Luggage shall be at Your risk at all times, and we will only be liable for any loss of or damage to Your Luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your Luggage, due to our negligence, or any deliberate or negligent acts of any of our drivers or representatives, shall be limited to Ā£2,500 for all such loss or damage.
6.11 Lost Property:
(a) Please see our Lost Property Page for details about how we deal with Lost Property enquiries for items of differing value and how we may repatriate these to you.
(b) You must hand over any Lost Property found on any Vehicle or at any stop to one of our representatives or the Vehicle driver immediately upon discovery.
(c) You must complete in full and submit the online Lost Property enquiry form as soon as you discover your items are missing. Once we receive your Lost Property enquiry, we’ll do our best to respond to it as soon as we can. We may respond to enquiries more quickly for higher value items, more urgent items or items that will have an impact on your holiday.
(d) Once you have filled out the enquiry form, depending on the option for return that you then choose, we will let you know via email whether any admin fees (and additional postage fees) are chargeable, and provide you with details for payment.
(e) If we cannot clearly identify an item as yours, we reserve the right to ask for proof that the item belongs to you. If we are not satisfied the item belongs to you, we may refuse to return it.
(f) We reserve the right to refuse any methods of return, up until the admin fee or any additional return fees are paid (where applicable). If one return option is not available or not possible, we may choose to offer you another option, at your cost.
(g) If You have not reported or collected Your Lost Property within 3 weeks of our finding it, we may dispose of Your Lost Property in any manner we wish, or if it is correctly labelled with a postal address or contact number, we may agree to arrange to forward your Lost Property to You. You agree to pay any admin fees and the cost of such postage in advance. We shall be entitled to open and examine any Lost Property to ascertain if it contains any dangerous or perishable items and if so, we shall be entitled to immediately dispose of these items.
- General
7.1Ā Travel Insurance:
We ensure that all Vehicles and drivers possess the necessary insurance, registration and licences. However, we are only providing a travel service. We recommend You take comprehensive travel insurance out for your trip.
7.2 Governing Law and jurisdiction:
These terms are governed by English law and are subject to the exclusive jurisdiction of the courts of London, England. If you are a resident in the United Kingdom but outside of England, then you can also bring claims against us in the courts of Wales, Scotland or Northern Ireland (depending on your residence).
7.3 Severability:
Each of the provisions of these Benās Bus Conditions of Sale shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Benās Bus Conditions of Sale, and the remaining provisions of these Benās Bus Conditions of Sale shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
7.4 Your personal data:
Please see ourĀ Privacy PolicyĀ for details of what we do with Your personal data.
7.5 Amendments and waivers:
These Benās Bus Conditions of Sale which apply to your Ticket may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket will be the versions that form your contract with us. None of our employees or representatives, or drivers of parties contracted by us, has authority to modify or waive any provision of these Benās Bus Conditions of Sale.
7.6 Third Party Rights:
Unless otherwise stated in these Benās Bus Conditions of Sale, no person other than You and us shall have the benefit of or be entitled to rely upon or enforce any term of these Benās Bus Conditions of Sale or any other term of the contract to carry You and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
7.7 Bookings via Tour Operators:
If you have booked onto one of our Services through a Tour Operator, please see the terms and conditions that your Tour Operator has provided you with, as these terms and conditions govern the use of our Services. This means that unfortunately we are unable to assist with any queries you may have regarding your booking, any refund requests or cancellations. If you have any questions at all, please contact your Tour Operator directly.
7.8 Conflict:
These Benās Bus Conditions of Sale are in both English and other languages. In case of inconsistency, the English version is the original language and any other version is a translation for information purposes only. In case of conflict, the English version will prevail and will be the binding version for both parties.
Bens Bus Tour Operator Booking System Contract
Benās Bus Ltd Tour Operator Booking System Contract
Access and use of Benās Busā Tour Operator Booking System ( https://bookings.bensbus.co.uk/login ) (“our Booking System/āthe Booking Systemā) by the Tour Operator (āyouā/āyourā) is subject to the following terms and conditions (āTermsā) together with the documents referred to within. You must agree and accept these Terms to creating an account with us or otherwise using and accessing our Booking System Services (āServicesā) and booking any ski transfer services (āSki Transferā) and constitute a binding agreement between you and us. These Terms shall then govern any future Services or Ski Transfer that We provide to you via the Booking System unless otherwise agreed by Us in writing.
You should print a copy of these Terms for future reference.
1. INTRODUCTION
1.1 We are Benās Bus Limited, a company registered in England under company number 5961403, with our registered office at Garden Flat, 70 Fairhazel Gardens, London NW6 3SR United Kingdom, and we operate the Booking System (“us”, “Ben’s Bus”, “we”).
1.2 As a user of our Booking System, you acknowledge that any use of the Booking System, including any transactions you make (āuse/āusingā) is subject to our Terms.
2. USE OF OUR BOOKING SYSTEM
2.1 We grant to you a non-exclusive, revocable licence to use our Booking System for the sole purpose of using our Services and Products in accordance with these Terms. You may only use the Booking System to book onto one of our Products on behalf of your staff employed by your company and end-customers who have booked a holiday package through your company.
2.2 You are not permitted to use the Booking System to sell our Products to persons who have not booked a holiday package with you. Should you receive any enquiries from potential interested customers of our Products who do not wish to book a holiday package with you, we would kindly ask you to refer them to book directly on our website www.bensbus.co.uk.
2.3 Aside from bookings made pursuant to clause 1.2, any booking made via our Booking System are also subject to Ben’s Bus Conditions of Sale (“Terms of Sale”). In the event of any conflict or inconsistency between the various components of these Terms and the Terms of Sale, these Terms shall take precedence and prevail over the terms set out in the Terms of Sale.
3. REGISTRATION, PASSWORD AND SECURITY
3.1 To use and access the Booking System you must create an account by providing us with a full name of the principal contact in your company, email address, company address, company registration number, VAT number if you have one, the name and email address for the person whom we should send invoices to, your company logo in the dimensions 600 x 176 pixels in png format and a password in the course of registration.
3.2 You are solely responsible for maintaining the confidentiality and security of your password and your account and you are fully responsible for all activities that occur under your password and account identification. You are not permitted to pass on your above username or password to any third party.
3.3 You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. We reserve the right to take any action to ensure the security of the Booking System and your account including, without limitation, terminating your account and changing your password.
3.4 Under no circumstances shall we be responsible for any losses resulting from or arising out of:
3.4.1 the unauthorised access or use of your account or use of your password;
3.4.2 any compromise of the confidentiality of your password or account;
as a result of your actions or omissions.
3.5 Whenever you provide information to us via our Booking System, you agree to:
3.5.1 provide us accurate and complete information;
3.5.2 maintain and promptly update such information to keep it accurate and complete; and
3.5.3 have the necessary rights and consents pursuant to the relevant data protection laws (meaning all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426) as amended) to provide any personal data to us pursuant to these Terms.
3.6 If you fail to comply with clause 3.6 we, at our sole discretion and without notice to you, may:
3.6.1 suspend your access to your account and to our Booking System; or
3.6.2 terminate these Terms and the access to your account; and
you will remain liable for all amounts due under your account during any period of suspension and/or up to and including the date of termination.
4. SERVICE AVAILABILITY
4.1 Subject to clause 4.2, we aim to make our Services available 24 hours a day, 7 days a week but do not warrant that our Services will be uninterrupted or error free.
4.2 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Services (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services
5. HOW TO VIEW YOUR ACCOUNT
5.1 If you click on āSettingsā, you can edit your company information
5.2 If you click on “Bookings” in the Booking System, you can:
5.2.1 See a summary of all bookings you have made
5.2.2 Click on āViewā to see details of that booking including all passenger details under that booking. You can also click on āEditā next to each passenger to change a passengerās name, email address or phone number. You may not change any passenger information less than 3 days before a transfer. In the event you need to change any passenger information less than 3 days prior to any transfer, you must email the information to:
(a) ku.oc.subsneb@aveneg for bookings to and from Geneva Airport; or
(b) ku.oc.subsneb@ofni for bookings to and from Grenoble Airport; or
(c) ku.oc.subsneb@ofni for bookings to and from Lyon Airport
5.3 If you need to add any comments to any booking, you must email us at the relevant email address set out in clause 5.2.2 above, and we will add those notes to the booking for you.
5.4 If you need to add any passengers to an existing booking, you must email ku.oc.subsneb@neb quoting the booking reference number. Please note that the passenger must be on the exact same flights as the people on the existing booking. If this is not the case, you must make a separate booking.
6. HOW TO BOOK A SKI TRANSFER
6.1 When you log on to our Booking System, you will arrive at a page where you will see options to book on any of our routes. The booking process is very straight forward.
6.2 At the time of making any booking via the Booking System, you must provide us with the lead passengerās phone number and email address to contact prior to travel, should there be a problem. Please ensure that the lead passenger is aware that he/she needs to have their phone switched on the day before and day(s) of travel, as per the e-Ticket.
6.3 When you get to the āReview Bookingā page and click any of the Save buttons, the booking will be complete. Any booking made via our Booking System are also subject to Terms of Sale, which both you and your end customer shall be subject to. You must ensure that your end customers are provided with a copy of the Terms of Sale prior to them boarding one of our Ski Transfers. If your end customers do not comply with the Terms of Sale they may find themselves refused entry onto one of our Ski Transfers or we may exercise one of our other rights set out in the Terms of Sale which could include the termination of their return trip.
6.4 If you send the e-Ticket to yourself to be forwarded onto the end customer, you are to ensure that the whole e-Ticket is received by the end customer, or if it is on behalf of a group, to the lead passenger, and that nothing is deleted from our e-Ticket. You shall not edit or alter our eTicket in any way. Where you make a booking on behalf of a group, the lead passengers must ensure that the information in our e-Tickets is passed on to the other customers in their group as we cannot be held responsible for any loss or damage arising if they do not do so.
6.5 Please note that it is your responsibility to ensure that all information on the e-Ticket is correct. If you need to make any changes, you can do so under the āBookingsā page.
6.6 If you need to delete any passengers or entire bookings please see our cancellation policy at clause 7.
6.7 Details of the methods of payments are set out in clause 8 below. No prices will be shown on any of the e-Tickets.
6.8 A group booking is any booking for a group of 2 or more linked passengers. To be considered a group booking all passengers on the booking must all be part of the same group, they must all know each other and must all arrive and depart on the same flight (a “Group Booking”). Any bookings of groups that do now know each other or are not arriving or departing on the same flight will be deemed invalid and may result in Us closing your account.
6.9 We shall process any personal data you provide to us in accordance with the Ben’s Bus Privacy Notice.
7. CANCELLATION
Our cancellation policy is set out in the āCancelling Bookings / Deleting Passengersā document located in the dashboard on your account homepage.
8. PRICE AND PAYMENT
8.1 The prices for any of our Ski Transfers are displayed on the Booking System at the time of booking. Our prices will only be emailed to you upon request.
8.2 We may amend the prices for Ski Transfers from time to time and any new prices will be displayed on the Booking System. Any changes will only apply to any future bookings and will not retrospectively affect existing orders.
8.3 Our invoicing policy is set out in the āBenās Bus Invoicing Policyā document located in the dashboard on your account homepage.
8.4 You shall pay each invoice submitted by us within 7 days of the date of the invoice and in full and cleared funds to the following account: Santander Business Banking, Santander UK PLC, Business Banking, Glasgow G2 5NT, Benās Bus Limited Sort Code: 09-01-27 – Account Number: 43248188, SWIFT: ABBYGB2L, IBAN: GB96 ABBY 0901 2743 2481 88.
8.5 Any senders Bank Fees must be met by you.
8.6 In the event you fail to make any payment due to us on the due date, we will be entitled to charge interest on the amount outstanding from the due date until payment is made in full, at 4% per annum over the Bank of England’s base rate from time to time.
9. INTELLECTUAL PROPERTY
9.1 You grant us a non-exclusive, worldwide non-exclusive licence to use your trade mark, company name and/or logo solely for the purpose of issuing e-Tickets to your end customers when you book Ski Transfers via the Services.
9.2 You acknowledge and agree that all copyright, trade marks, goodwill, rights in computer software, databases, and all other intellectual property rights in the Booking System and all materials and/or content made available as part of your use of our Booking System shall remain at all times vested in us except for any use of your trade mark, company name or company logo. You are permitted to use our Booking System only as expressly authorised by us.
9.3 You acknowledge and agree that the material and content contained within our Booking System is made available for the purpose of using our Booking System. You further acknowledge that any other use of the material and content of our Booking System is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, display, distribute, commercially exploit or create derivative works of such material and content.
10. TERMINATION
10.1 We may, at our sole discretion, disable your account and preclude access to the Services without notice and without liability if:
10.1.1 you fail to comply with any of the provisions of the Terms;
10.1.2 you fail to pay the amounts due under your account;
10.1.3 you have acted in a way which may negatively affect our reputation, or any actions taken by you may negatively affect our reputation by association with you.
11. OUR LIABILITY
YOUR ATTENTION IS SPECIFICALLY ATTRACTED TO THIS CLAUSE.
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
11.2 Upon an occurrence of a Force Majeure Event, our performance under these Terms will be suspended for the period that the Force Majeure Event continues. Any obligations we have to perform our obligations under these Terms will be extended for the duration of the period that the Force Majeure Event continues for. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11.3 Subject to clause 11.5, if we fail to comply with the Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into these Terms. We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms for:
11.3.1 any loss of profits, sales, business, or revenue; or
11.3.2 loss or corruption of data, information or software; or
11.3.3 loss of business opportunity; or
11.3.4 any indirect or consequential loss.
11.4 Subject to clause 11.5, our aggregate liability for all losses arising under or in connection with these Terns, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in any event be limited to a sum equal to the amount paid or payable by you for the Ski Transfer.
11.5 We do not in any way exclude or limit our liability for:
11.5.1 death or personal injury caused by our negligence; or
11.5.2 fraud or fraudulent misrepresentation.
11.6 We will take all reasonable precautions to keep the details of your order secure but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
12. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing (including email). When using our Booking System, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. NOTICES AND COMMUNICATIONS
All notices given by you to us must be given to ku.oc.subneb@neb. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice by email it will be sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee.
The service of legal proceedings will not be valid if made via email.
14. TRANSFER OF RIGHTS AND OBLIGATIONS
14.1 We may transfer our rights and obligations under the Terms to another organisation, but that will not affect your rights or our obligations under these Terms.
14.2 You may only transfer your rights and obligations under these Terms if we agree to this in writing.
15. THIRD PARTY RIGHTS
A person who is not party to the Terms or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
16. WAIVER
16.1 If we fail, at any time during the term of these Terms, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
16.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of the Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
17. SEVERABILITY
If any court or competent authority decides that any of the provisions of the Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
18. OUR CONTRACT WITH YOU
We intend to rely upon the Terms and any document expressly referred to in them in relation to the subject matter of any contract between us. While we accept responsibility for statements and representations made by our duly authorised agents, any variations to these Terms will not be valid unless made in writing by a Director of Ben’s Buses.
19. OUR RIGHT TO VARY THE TERMS
19.1 We have the right to revise and amend these Terms at any time in our sole discretion.
19.2 We will notify you via email to the email address on your account with any changes that we make to these Terms from time to time. If you continue to use our Services or purchase our Ski Transfer you will be subject to Terms as updated. If you do not agree to any updates to these Terms you may terminate these Terms and delete your account with us.
20. LAW AND JURISDICTION
20.1 These Terms and the purchase of Ski Transfers through our Booking System, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
20.2 Any dispute or claim arising out of or in connection with these Terms and the purchase of Ski Transfers through our Booking System or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
Actibus is a very good, local private transfer company. There is a Grenoble Airport Shuttle Bus from the airport to Grenoble Bus Station. From here you can catch SNCF trainsĀ or local buses with Transaltitude. The itinisere website also has information on local public transport networks, or try the Tourist Office website for your resort.
Ā Actibus are the best company for private transfers. There is a shuttle bus from Lyon Airport to Grenoble, from where you can take an SNCF train or a bus (theĀ Transaltitude network covers many resorts). The section at the bottom of our Lyon Airport page also has some transport information as does the Lyon Airport website.
The Snowcompare website is the best site to get a transfer quote. The public transport network of trains & buses would require multiple changes to the resorts we cover. The Tourist Office website of the resort you are heading to could offer more advice on this. Or search online using your route as the search term, or consider a hire car.
Chambery Airport has a very limited public transport network so your best bet is either a hire car or a private transfer. The benefit of Chambery Airport is that it is the closest airport to many of the big resorts like Meribel and Courchevel. The cost of a private transfer is therefore more affordable. We recommend ACTIBUS.
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Ben’s Bus operates Lyon Airport to Val Thorens transfers on Saturdays from the 14th December 2024 – 5th April 2025. We’ve been running low cost transfers to the French Alps for 19 years. Our network includes more frequent airport shuttles from 
Lyon to Val Thorens transfers cost Ā£96 ReturnĀ and only Ā£52 Single. Are you in a group of 8 or more, all on the same flights? Our group discounts will give you 1 seat for free, which means you could pay just Ā£84pp Return. 
Our serviceĀ stops at the main bus station, the Val Thorens Gare Routiere, as well as the 
View the latest 
Geneva to Les Menuires transfers run on Saturdays and Sundays throughout the ski season. Expand the DATES section below for more details. The 2024 / 25 winter is our 16th year selling low cost 
Our serviceĀ stops at the main bus station in Les Menuires, the Gare Routiere. From here you can take the free shuttle buses to your accommodation. Expand the section BUS STOP below to see a map of our stop in resort. This section also contains links and information about the free shuttle buses. You will also see other useful links such as to the Tourist Office interactive maps. Our network includes transfers from 
Lyon Airport to St Martin de Belleville transfers run from December – early April during the 2024 / 2025 winter ski season. This is our 19th year running low cost transfers to the Alps and our 15th year running buses to St Martin de Belleville. Our network also covers shuttles from 
Our service uses the bus stopĀ in the centreĀ of St Martin de Belleville, very close to the church. From here you can take the free resort shuttle bus to almost anywhere in the resort. Expand the section BUS STOP LOCATION below to see a map of our stop and some useful links, such as to the Tourist Office interactive map of the resort.
You may also find what you’re looking for by clicking on the Search function icon in our top menu. Then type your keyword / search term and we’ll show a list of pages for you to review.