Our FAQ’s shown below answer 95% of the questions we receive. If your question is not answered in these sections, please expand the section at the bottom of this page to find our email address.
You may also find what you’re looking for by clicking on the Search function icon in our top menu. Then type your keyword / search term and we’ll show a list of pages for you to review.
Please do read this section fully as we have some useful advice further down the page.
SATURDAYS : We run buses on most Saturdays throughout the ski season. To see which dates we operate on, including advice in case we don’t have a bus on your dates, click on your resort below, scroll to the bottom of the page and then expand the DATES section.
Alpe d’Huez | Bourg St Maurice | Les Deux Alpes | Les Menuires | Moutiers | St Martin de Belleville | Tignes | Val d’Isere | Val Thorens
SUNDAYS : If you’re flying on a Sunday, then we’re sorry but we can’t help you. Our friends at Altibus do run buses on Sundays or consult our Alternative Transport page to view other travel options. Our friends
We do have Sunday services to and from Grenoble Airport to many resorts. You could use our Booking Form to see if we have a bus that suits you. Then you can take a taxi between Lyon and Grenoble Airports, which takes about 45 minutes and costs about €110.
WEEKDAYS : If you’re flying on a weekday, then we’re sorry but we can’t help you. Our friends at Altibus do run buses on Fridays or consult our Alternative Transport page to view other travel options.
We do have some weekday services between Grenoble Airport and Alpe d’Huez, Les Deux Alpes, Bourg d’Oisans and Rochetaillee (for Vaujany and Oz) so you could use our Booking Form to see if we have a bus on your dates. If the timings work for you, you could consider a taxi between Lyon and Grenoble Airports, which takes about 45 minutes and costs about €110.
FRIDAY AFTERNOON / EVENING : If you arrive on a Friday afternoon / evening, you could stay in a hotel overnight and take our Saturday morning service. Just select “Hotel” for the Airline and Airport when you book with us.
Enter your journey details into our Online Booking Form and our dates of operation for your selected route will appear. We operate on more dates from Grenoble and Geneva Airports to some of our resorts, so you could consider changing your flight.
Remember, you could fly into one airport and out of another and make two separate, Single bookings with us. And you could book a Single with us and then another Single with another company.
Enter your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.
If your flight time is not listed (either because your flight lands at Lyon Airport after the last flight time listed, or your flight takes off from Lyon Airport before the first flight time listed) then we are sorry but we cannot help you. However, we do have advice and recommendations, including for alternative transport options, on our route-specific pages. Select your resort from this page of our website and then expand the TIMETABLE section towards the bottom of the page.
If you arrive on a FRIDAY afternoon / evening, you could stay in a hotel at Lyon Airport and then take our Saturday morning bus. Just select “Hotel” for your Airline and Airport and then the first flight arrival time listed to see our Saturday morning bus times.
The following are all the ski resorts we run direct* buses to from Lyon Airport. Click on a resort to read more about that route.
Alpe d’Huez | Bourg St Maurice | Les Deux Alpes | Les Menuires | Moutiers | St Martin de Belleville | Tignes | Val d’Isere | Val Thorens
The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. Click on a resort to find more information about what we do and how to get from our stop to your final destination.
Aime Auris en Oisans Brides Les Bains Courchevel La Grave La Plagne La Rosiere La Tania Les Arcs Les Allues Meribel Mottaret Oz en Oisans Sainte Foy Serre Chevalier Vaujany Villard Reculas
If you are looking for a ski transfers to any other ski resort that is not listed above, then we are sorry but we cannot help you. Visit this page of our website to find out about alternative transport options.
Alternatively, you could contact the Tourist Office of your resort for more information.
*some resorts require a change of bus. Click your resort to find out more about this.
To see the average journey times, select your resort below and half way down that page, you will see the transfer times from all airports.
The times we give are approximations and obviously depend on the date, time of day, weather and traffic conditions. We allow more time when we know the traffic will be heavy. So the transfer time may be a lot longer that what is displayed in these pages. When you book with us, once you enter your flight details, we will show our bus times and they will include any extra journey time we, in our considerable experience, have given that transfer.
If you are delayed, including due to the new EES border checks, we may be able to hold our bus for a short while. However, we have other customers to consider and our driver hours are strictly regulated by law.
Unlike other companies, we sacrifice profit and leave more and more empty seats on our buses as the day progresses. This is so we can get you on the next bus for free if you’re late, availability permitting. We are only a bus company though and we can’t be held liable if we can’t find a solution for you.
If you are worried about the time between your flight landing and our bus departing, just select a later bus when you book. When you arrive at the airport, approach our team and if there is space on an earlier bus, you can get on that for free.
We kindly ask for your patience and consideration if you are at our bus on time but we have to wait for late arriving passengers.
Please do not contact us if you are delayed. Just approach a rep after Baggage Reclaim and we will try to fit you on a later bus.
If you are on the last bus of the day, we will try to hold that back a little longer. If you are very delayed and you miss our last bus, our managers will try to help you with advice on your options. You would either need to take a taxi or stay in a hotel at or close to the airport – at your own expense. You could then take our first bus the following morning, if we have one and availability permitting.
Please read our Conditions of Sale for further information.
If you are flying into one airport and out of another, then you cannot book a ‘Return’. You would need to make 2 separate ‘Single’ bookings for each leg of the journey. This is standard practice in the travel industry and we cannot offer any discounts if you need to book 2 Singles.
If you are travelling to 1 resort but coming back from another, you would also need to make 2 separate ‘Single’ bookings. We can’t help with transfers between resorts. We’d advise either booking a taxi for that journey, or take a public bus down to the town on the valley floor (Moutiers, Aime, Bourg St Maurice or Bourg d’Oisans) and then another public bus to go back up.
Open up our Online Booking Form and click on the “Single” button. Then click the ‘From’ dropdown to see the list of airports. Underneath the airports, you will see the resorts listed. You can select a resort for booking your Single journey from the resort back to the airport.
We cannot guarantee that our vehicles will have toilets on board or if there are, that they will be in operation. Please do make use of the facilities in resort or at the airport before boarding our bus.
If there is no toilet or it is not working or it is locked, ask the driver to stop along the way as we do pass motorway service areas. To be extra sure, you could ask your rep to have a word with the driver before you leave to ensure he does understand that you may need to stop en-route.
REASONS FOR TOILETS BEING OUT OF OPERATION
There are genuine reasons for the toilets not being in operation. A lot of our buses park in the mountains overnight and the chemicals can freeze at very low temperatures. Buses also need special facilities to empty the toilets. If they over-fill, it can get a bit messy (and smelly!) Our buses are sometimes used all day and so may not have the time or opportunity to visit these special facilities.
Our policy on carrying children depends on the route you are interested in. For more exact details, please visit our childrens page.
Each person is allowed to bring 1 HOLD ITEM and 1 small piece of HAND LUGGAGE. This is included in your ticket price. If you wish to bring more than this, you will need to pay for the extra items.
HOLD ITEMS are defined as any item that WILL NOT FIT into the overhead rack of a bus (which are much smaller than on airplanes!). Hold items need to be paid for (if over your allowance mentioned above) and could include:
Suitcase, holdall, large ruck sack etc | Skis / Snowboard | Boot-bag | Pushchair | Small airline-style ‘Wheelie Bags’
HAND LUGGAGE is defined as anything that fits into the overhead rack of a bus (which are much smaller than on airplanes!) So small rucksacks, handbags etc. Small airline-style ‘Wheelie Bags’ WILL NOT FIT into these racks and so they count as hold items.
You can buy additional hold items when you book, or you can log in later and purchase them.
Extra luggage you have purchased will appear in the “Price Breakdown” box of your eticket email.
Read our tip on How to Reduce your Luggage Weight and Carbon Footprint.
FEES FOR PURCHASING EXTRA BAGS
For all our services, our prices for purchasing extra hold items are £3.50 per item per journey, except if you are travelling from Grenoble Airport to Alpe d’Huez, Les 2 Alpes, Bourg d’Oisans or Rochetaillee, when they cost £2.50 per item per journey.
We need to charge for ski carriage because our buses have limited space. We monitor how many extra bags have been ordered by our customers and reduce the number of seats we sell on a bus accordingly. Obviously we therefore lose sales as we can’t sell as many seats, which is why we need to charge for the carriage of extra bags.
No, you do not need to confirm your transfer with us so you do not need to contact us. We will assume you are travelling unless you tell us you wish to cancel.
We will email and / or send an SMS to the Lead Passenger should we need to change our bus times due to weather or traffic issues etc, so please ensure you check those. If you are unsure, you can download the latest version of your eticket.
We strongly recommended you have your eticket available to view on your phone / tablet. This is because they contain hyperlinks to important webpages, including to our page with our emergency phone numbers.
Information about how to find our reps at Lyon Airport can be found on your eticket.
Our coaches depart from Bus Bays 11 and 12 of the “Gare Routiere” on the Ground Floor of Terminal 1. You can see it in googlemaps here. On Saturdays our reps will be wearing blue Bens Bus uniforms and will be on hand to assist you. If you cannot find our rep, take a look at your eticket to find our emergency numbers.
We’re sorry if you’re having problems paying. We hope this page provides a solution for you.
When we say ‘Issuing Bank’ we are talking about the bank that supplied the card to the ‘Card Holder’.
When we say ‘Card Holder” we are talking about the person who puts their card details into the Payments Page.
The Issuing Bank has complete control over when a transaction is declined. We cannot do anything about this. They may be declining it because it triggered a fraud alert. If it keeps declining, you could either contact your bank or get someone else in the group to book.
Here are some common reasons for seeing a Declined Message:
– Card Number, Expiry Date or 3 Digit Code were entered incorrectly.
– Insufficient funds in the account.
– Foreign letters or Characters were entered as part of your Name, Mobile Number or Billing Address. Please only use alpha-numeric, Latin letters. Do not use characters such as – ‘ ! ” ?
– International Dialling Code (IDC) was entered at the start of your mobile phone number. The IDC must only be entered by way of our dropdown! For instance, do not type 004407767.. and instead type 07767…
– Personal Details of ‘Lead Passenger’ do not match those of the ‘Card Holder’: The Passenger Details Page on our website takes information about the ‘Lead Passenger’. To assist in fraud prevention, it is our legal obligation to send this information to the Issuing Bank. If the data you give us about the Lead Passenger does not match what the Issuing Bank has for the Card Holder, they may decline the transaction.
If you are trying to book a bus for someone else and you enter their details as the Lead Passenger, the Issuing Bank could trigger a decline as those details will be different from you, the Card Holders’ details. You could instead book for yourself (so enter your Name, Mobile Number, email address as the Lead Passenger) and then, once the booking has been confirmed, Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes.
We are aware that some Hong Kong banks are declining some of our transactions for unknown reasons. We are sorry for this. Despite our considerable efforts, we have not been able to find out why. This is the only solution we have for you:
Ask a friend or family member who is based in another country to book for themselves. They will need to enter their own Name, Mobile Number, email address and Billing Address as the ‘Lead Passenger’. Then, once the booking has been confirmed, they can Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes. Just make sure they have all the exact and correct information about dates, resorts and flights!!
We’re sorry if the above does not help you. You could try with another card or from another device. Or you could ask another member of your group to try booking. If you still encounter problems with multiple cards then please email ku.oc.subsneb@ecnanif and provide the following information, and we’ll look into it for you:
– The time and date you were attempting to pay
– The name of the card holder
– If possible a screenshot of the error you receive and any other relevant information
The old bus station in the centre of Val d’Isere has been demolished and a new bus station has been built in La Daille.
The Val d’Isere authorities are not allowing ANY buses to enter the centre of the village between the hours of 07:30 – 21:00 – regardless of the transport provider or Tour Operator.
We have therefore updated our website and booking engine to ensure our customers can only book what we can actually provide. We always want to treat our customers with honesty and respect.
You may find that other bus companies are either unaware of this, or have not dealt with it in the same manner as Ben’s Bus. In our various meetings with the resort authorities, they were categorical in that no buses can enter the resort between those times.
· We will not be able to drop you at the centre of Val d’Isere if you arrive into the resort before 9pm.
· We will not be able to pick you up at the centre of Val d’Isere – apart from in the early morning.
You can use the free in-resort shuttle buses to get between La Daille and other parts of the resort. More information and the exact locations of our bus stops are on our Val d’Isere webpage.
If you book with us, our system will automatically work out what stop you can use and it will alert you if you cannot board the bus in the centre of the village. Our etickets will display all the information you need, including links to the Val d’Isere Tourist Office page for the “Red Train” shuttle bus, which connects La Daille with the rest of the resort.
No problem. Before you get in touch, are you sure you have checked our FAQs above?
– The DATES we operate on and advice for dates we don’t operate on can be found in the 1st FAQ
– Our BUS TIMES and advice if your flight time is not listed can be found in the 2nd FAQ
– The SKI RESORTS we cover and advice for other resorts can be found in the 3rd FAQ
You may also find what you’re looking for by clicking on the Search function icon in our top menu. Then type your keyword / search term and we’ll show a list of pages for you to review.
If you send us an email, you will receive an auto-reply so please check your spam. We will only reply with a bespoke response if your question is not answered in our auto-reply!
If you are travelling to Alpe d’Huez, Les Deux Alpes, Serre Chevalier, Bourg d’Oisans or Rochetaillee, please email ku.oc.subsneb@snasio
If you are travelling to any other resort, please email ku.oc.subsneb@ofni
Thank You.
