If you think you may have lost or left an item at an airport, click one of the links below to visit the appropriate airport Lost and Found website:
GRENOBLE Airport Lost Property website
LYON Airport Lost Property website
GENEVA Airport Lost Property website
LOST PROPERTY ON A BEN’S BUS SERVICE
Please note that we will not be liable for lost, stolen or misplaced property, unless due to our negligence. Our Lost Property Policy can be found below. We work with many different local bus companies, whose depots are spread out over the region. Locating and repatriating items can therefore be very difficult and time-consuming. We thank you for your understanding of our Lost Property Policy.
ITEMS WORTH LESS THAN £75 (books, hats, water bottles etc)
We can try to find your item, but we are sorry that we will not be able to assist in getting it back to you. Please only contact us if you’re prepared to:
a) Arrange and pay for a taxi yourself, to have it delivered to you in resort. This will probably cost around €250
b) Pay us £60 in admin fees and cover all additional costs* to have the item sent home to you
ITEMS WORTH MORE THAN £75 (passports, wallets, phones and other devices, prescription medicines, skis, suitcases etc)
If we find the item, we will contact you as quickly as possible and will offer the following ways of getting it back to you:
a) We may be able to get it on a bus back up to your resort for you to collect (no charge)
b) We may be able to arrange for it to be at the airport you are flying home from, so you can collect it on your way home (no charge)
c) We may be able to arrange for a taxi to have it delivered to you in resort. This will cost probably around €250, which you would need to pay for
d) We can post it to your home. We will charge you £60 in admin fees, and you will need to cover any additional costs*
*You will need to pay for all Posting and Package costs, plus any Customs fees. We may need to ask you to fill in a customs declaration. We aim to have items sent back to you within 3 weeks of it being reported to us.
To report Lost Property, YOU MUST COPY THE TEXT in blue below, PASTE it into an email and send it to the correct email address:
My Booking Reference Number is :
My name is ___ ,the contact number to me call on is ____
I was travelling from Airport > Resort / Resort > Airport
*If you did not travel on the bus that you were originally booked on (as per your eticket) please tell us what time your bus actually left the airport
I left the item in the overhead rack / the seat pocket in front of me / the main luggage hold / other
A description of the item and estimated value is:
I confirm that I have read and understood your Lost Property Policy and accept I will pay any necessary fees to get my item back
If you flew into Geneva Airport, please send the above information to ku.oc.subsneb@aveneg
If you flew into Grenoble Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio
If you flew into Grenoble Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni
If you flew into Lyon Airport and went to Les 2 Alpes or Alpe d’Huez, please send the above information to ku.oc.subsneb@snasio
If you flew into Lyon Airport and went to any other resort, please send the above to ku.oc.subsneb@ofni